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About The Position
The Wellness Coordinator plays a key administrative and resident care support role within the assisted living community. As the first point of contact for visitors and callers, this individual ensures a welcoming, professional front office presence while also coordinating staffing, carerelated tasks, and communication across the community. This role supports the Executive Director, Assistant Executive Director, and the broader management team with a variety of office and care coordination responsibilities and participates in the on-call rotation for staffing needs.
Requirements
- Minimum 18 years of age.
- High school diploma or equivalent required.
- Minimum 2 years of experience as a caregiver or in a similar role within a CBRF/RCAC setting preferred.
- Strong written and verbal communication skills.
- Proficient with computers and willing to learn new technology platforms.
- Strong organizational skills and ability to multitask in a dynamic environment.
- Must be flexible to work a varied schedule including evenings, weekends, and holidays as needed.
- Current or ability to obtain CBRF/RCAC certifications including Standard Precautions, Medication Administration, Fire Safety, First Aid, and others as required.
- Ability to read, write, and communicate effectively in English.
Nice To Haves
- Minimum 2 years of experience as a caregiver or in a similar role within a CBRF/RCAC setting.
Responsibilities
- Greet and assist residents, families, and visitors.
- Answer and direct incoming calls.
- Respond to general inquiries and provide information about community services.
- Coordinate transportation and appointment scheduling for residents.
- Manage incoming and outgoing mail, packages, and deliveries.
- Perform general office duties, including filing, data entry, transcription, and recordkeeping.
- Order and track Durable Medical Equipment (DME) and assist with pharmacy communication and EMAR updates.
- Create and maintain staff schedules.
- Coordinate and support new hire onboarding.
- Maintain accurate time and attendance records.
- Serve in the on-call rotation for staffing coordination.
- Act as a mentor to new team members.
- Participate in resident care meetings and interdisciplinary discussions.
- Maintain accurate and up-to-date resident records.
- Review and implement Individual Service Plans (ISP) and report changes in resident condition.
- Assist with hospitalization records and readmission processes.
- Provide direct care support to residents as needed.
- Ensure safety, privacy, and dignity of residents.
- Monitor and manage inventory of medical and office supplies.
- Participate in emergency response and follow established protocols.
- Attend required staff meetings, trainings, and continuing education.
- Maintain strict confidentiality.
- Uphold the mission, vision, and values of Platinum Communities.
- Perform additional duties as assigned.
