Wellcome Trust Hiring for Knowledge & Education Manager Job at London, England Full Time

At Wellcome we believe great ideas can change the world and improve health for everyone. We support discovery research into life, health, and wellbeing, and we are taking on three worldwide health challenges: mental health, global heating and infectious diseases.

These challenges need the bold science we support, but they won’t be solved by science alone and because it will take more than science alone to solve them, we need people who can work with policy, culture, governments, and the research community.

We have an exciting position as a Knowledge Manager in our Digital & Technology (D&T) team to Lead on knowledge management and learning that drives IT self-service across Wellcome.

The role is in the Technology, Customer Success Team and reports to the Senior Manager for Customer Success. The Knowledge Manager will oversee; a knowledge management system that drives IT self-service across Wellcome presenting appropriate and vital knowledge and information to staff that enables them to resolve technical problems without the IT Service Desk, to develop an understanding and collective knowledge sharing culture to drive the successful self-service and the adoption of technology solutions that enhance IT self-service, and to create tailored training modules on behalf of D&T

In this role you will

• Oversee the strategy to increase IT self-service across Wellcome enabling staff to have access to the information they need to be able to conduct simple tasks themselves.

• Define the method, standard and process for IT Knowledge Management, implement improvements identified following a review of the current situation

• Maintain an awareness of current and emerging methods, processes, and technology for extracting insight from knowledge information that educates staff and increases the digital literacy across Wellcome.

• They will ensure that information is current, relevant, and easy to find and follow, and that this simplifies the use of technology and access to data for all staff working at Wellcome.

• Where tailored information is required, produce training modules for distribution.

• Assess the current IT knowledge management systems and information, prepare background documents, cataloguing existing IT provision and describe the effectiveness of existing policies, strategies, processes, and standards.

• Conduct budget management

To be successful in this role you will

• Be familiar with systems for knowledge management and methods to encourage IT self-service.

• Be familiar with applications and adoption techniques.

• Be experienced in providing training and creating quality training collateral.

• Have experience of ServiceNow and Workday for knowledge management would be beneficial.

• Possess a growth mindset. Open to new ideas and opportunities and have a positive attitude towards learning and ability to progress and achieve.

• Be flexible. Take account of new information or changed circumstances and/or business requirements and modifies reaction to a problem or situation accordingly.

• Be organised with great attention to detail. Applies specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete in an orderly fashion and to expectations.

• Inspire confidence with a ‘can do’ attitude and an ability to work dynamically & effectively.

• Possess excellent analytical and conceptual thinking skills.

• Be proactive contribution to working within a team and across different teams; flexible and cooperative with a positive attitude.

• Possess the ability to work under pressure in a busy and varied environment.

• Have outstanding communication, facilitation, negotiation, and coaching skills.

• Have conflict management skills. Elegantly resolve complex conflicts and disputes to the satisfaction of all parties.

Desirable

• Experience of a managed desktop environment including the use of administrative and diagnostic tools to ensure the maintenance and integrity of the desktop environment.

• Knowledge of O365, Workday, Salesforce, SAP

• Experience working in a multi-disciplined Agile and DevOps environment.

• Familiar with control tools such as SharePoint, Confluence and Liquid Planner.

• Familiar with intent-based leadership.

• Familiar with lean process improvement.

We encourage innovative thinking with a focus on continual improvement.

Salary: £52,000, plus Benefits

Closing date: 3rd February 2022

Contract type: Permanent

To apply please upload your current CV and complete our short application form.

We recognise that our colleagues have plans and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best. We are currently working 2 days per week (Tuesdays and Wednesdays) from our Euston Road offices as part of a hybrid working pilot (until March 2022) with the remaining 3 days from home.

Diversity and Inclusion is at the heart of everything we do.

Diversity and Inclusion is a priority at Wellcome . We are committed to cultivating a fair and healthy environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition. If you would like us to make adjustments during the application process, please contact us at [email protected] .