Wellabs LLC Hiring for Remote Call Center Specialist at Remote Full Time

CALL CENTER SPECIALIST / CUSTOMER CARE SPECIALIST (e-commerce)

WELLABS is a part of an international company engaged in the production and promotion of cosmetics, dietary supplements and vitamins in the US market. We promote our products mainly through Amazon as well as our own Shopify sites and other marketplaces.

We are looking for a talented and goal-driven Remote Call Center Specialist / Customer Care Specialist, who will be handling customer calls, respond to inquiries and complaints, as well as collect positive reviews through outstanding customer service.

We Offer :

• Paid on-the-Job training
• Flexible Schedules with a work shift: 9 a.m. till 6 p.m. (EDT) or 12p.m. till 9 p.m. (EDT).
• Hourly pay rate + bonus for a fulfillment of the set KPIs for a Call Center (after probation period)

Expected candidate’s practical experience :

• 1+ year customer service experience (handling and resolving customer complaints regarding product sales to customer service problems)

• Ability to compose a grammatically correct, concise, and accurate written and verbal response in English

• Experienced working with eCommerce websites such as Amazon.com, Shopify.com and other online shopping platforms

• Familiarity with CRM (Customer Relationship Management) Systems.

Main tasks of the job:

• The candidate must be able to work a minimum of 8 hours per day or more

• Answering phones from customers professionally and responding to customer inquiries and complaints.

• Assisting in call scripts’ composition and renovation

• Collection of positive reviews on eCommerce platforms, through outstanding customer service

Job Types: Full-time, Permanent

Salary: $8.00-$15.00 per hour

Schedule:

• 8 hour shift

Work remotely:

• Yes