WELL Health Technologies Corp Hiring for Infrastructure Engineer at Vancouver, BC Full Time

Position: Infrastructure Engineer

Type: Full Time Permanent

Location: Toronto, ON or Vancouver, BC

WELL EMR Group (WEG) is a part of the WELL Health family. It is one of the largest Electronic Medical Records (EMR) providers in Canada, serving over 2200 clinics with approximately 10,700 physicians. WELL EMR Group offers multiple complementary products, including OSCAR Professional Edition, an Electronic Medical Records (EMR) platform based on McMaster University’s popular open-source OSCAR EMR system, Indivicare EMR, and Profile EMR. WELL EMR Group was created through the acquisition and consolidation of multiple EMR providers in ON, BC, Australia, and New Zealand with more than 100 team members.

WELL Health Technologies Corp is an omnichannel digital health company whose overarching objective is to empower doctors and healthcare providers to provide the best and most advanced care possible while leveraging the latest trends in digital health. As such, WELL owns and operates primary and executive healthcare clinics in both Canada and the US. WELL operates a global digital Electronic Medical Records (EMR) business serving thousands of healthcare clinics and health systems of all sizes and operates a multi-national portfolio of telehealth services which includes one of the largest telehealth service providers in Canada. WELL is also a provider of digital health, billing, and cybersecurity-related technology solutions. WELL’s wholly-owned subsidiary CRH Medical provides various products and services that have supported thousands of Gastroenterology physicians in the US. WELL is an acquisitive company that follows a disciplined and accretive capital allocation strategy. WELL is publicly traded on the Toronto Stock Exchange under the symbol “WELL.” For more information, visit: www.well.company.

Position Overview:
We are currently searching for an Infrastructure Engineer to join the team at our WELL EMR Group. In this key role, you will report to the Head of WEG and will contribute to the oversight and execution of the infrastructure needs of the business. As an infrastructure engineer, you will help shape and oversee the systems, processes, and team members necessary to deliver the various EMR offerings, including the hosting, monitoring, and security provisions.

The successful candidate’s core capability will be in the EMR operations and technology, both in product development and management. A deep understanding of cloud hosting, on-prem hosting, medical technology and software development, project delivery, and management is key. In addition, our ideal candidate has excellent people skills and an outstanding work ethic and is self-driven. If you feel like you can meet this challenge, we would love to hear from you!

Responsibilities:
On-going project-based work (~60%):
Implementation/deployment of new software and/or services across a distributed fleet of systems

Research and testing/evaluation of new software, software updates/patches, new services

Work on improving fleet orchestration and monitoring, via new Salt states and related system automation

Work on unifying system consistency, golden image creation, Change Control, and so on

Proactive security-focused work (~30%):
Conduct regular security audits/scans of our environments and manage systems

Review security mailing lists for new CVEs, exploits, or notable bugs, which may impact our managed systems

Review system settings, such as firewall configuration, services, authentication settings, and so on

Validate implemented security mitigations, patches, updates, and so on

Emergency engineering-focused work (~5%):
Occasional technical escalations from other staff performing Linux system migrations and upgrades

Emergency security-focused work (~5%):
Review emergency vendor patch notices and implement/deploy across the fleet as directed

Although rare, the above types of emergency work may happen at any time, including overnight and/or during weekends

Requirement:
8+ years relevant experience (customer service, technical support) with any of the following:

Network Services and Configuration (DNS, DHCP, VLAN, VPN, Firewalls, etc.)

Configuration Management Tools (Salt, Puppet, etc.)

Virtualization Technologies (Proxmox, OpenVZ, VMware)

Storage Technologies (Ceph, SAN)

Monitoring/Reporting Systems (Nagios, Icinga, Zabbix, Sensu)

Linux (Ubuntu, Debian) Shell Scripting (Bash, Python, Perl, etc.)

Backups and Archiving (rsync, rsnapshot, mysqlump, master-slave replication)

LEMP Stack (MySQL, Tomcat, Nginx)

Java knowledge a bonus

You must be passionate about technology

Centralized log collection and parsing, ideally into a SIEM (e.g.: ArcSight, QRadar, Splunk ES, etc.)

Firewalls, both commercial and open-source (e.g.: Cisco ASA, IPtables, Juniper SRX, Palo Alto Networks, pfSense)

Network analysis and troubleshooting (e.g.: tcpdump, WireShark)

Network and application scanning (e.g.: Metasploit, Nessus, NMAP)

System automation frameworks (e.g.: Ansible, SaltStack)

Troubleshooting Linux environments (e.g.: DNS, NFS, NTP, SSH, SMB, SMTP)

VPNs on Linux systems (e.g.: OpenVPN, WireGuard)

Working in large, distributed environments with remote/off-site systems

Writing system automation scripts (e.g.: BASH, Python)

Nice to Have:
Experience with Cacti/NetFlow/sFlow/etc. and dashboarding/graphing metrics

Experience with Elasticsearch Stack (Elasticsearch, Logstash, Kibana, Beats) configuration, deployment, operation

Experience writing custom server monitoring scripts (Nagios, Sensu, Zabbix, etc.)

Understanding of Public Key Cryptography, Certificate Authorities, and general Internet PKI functioning

Azure, AWS, and/or GCP experience

ITIL Change Management

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!