WeKnowTraining Hiring for Customer Care Representative at Edmonton, AB Full Time

Are you passionate about providing quality customer service to clients? Can you manage high volumes and prioritize multiple communication streams for a multi-platform company in a fast-paced, virtual environment? Are you a tech savvy, logical thinker who can apply complex problem-solving skills and think on your feet?

We Know Training is searching for a well-rounded Customer Care Representative who has outstanding customer service professionalism alongside efficiency in troubleshooting, problem-solving, and learning various technology platforms. We’re looking for a strong communicator with excellent written and verbal skills, who can work independently and as a part of our Customer Experience Team.

Your Opportunity

As a Customer Support Representative, you will provide a world-class customer experience to our customers using your people skills, tech-savvy, keen problem-solving abilities, and impeccable attention to detail. You will make a positive impact in the lives of millions of learners who are ready to improve their quality of life through adult education.

Responsibilities

Support our customers in multi-channel support operations via phone, email, and chat.

Provide a support experience that is concise yet compassionate.

Communicate with clients without the use of scripts to troubleshoot and solve problems.

Collaborate with the team members to improve our internal and external knowledge base.

Practice optimism and positive language.

Qualifications

Expert in troubleshooting, navigating technical environments, and figuring out how things work.

Strong verbal and written communication skills in English; fluency in French is an asset

Excellent interpersonal skills with a proven ability to work with cross-functional teams

Effective time management skills that help prioritize multiple issues in a fast-paced environment

A front-line virtual customer service experience is strongly preferred

Passionate about customer-focused service and willing to go the extra mile to create customer delight

Technical confidence and the ability to learn new software applications intuitively and quickly

Ability to work independently

Ability to analyze complex tasks and apply logical thinking

Why We Know Training

We Know Training is a full-service, go-to provider of credentialed online training. We offer everything needed to build, deliver, and distribute online training in regulated and public-serving industries. We are fast-moving and growth-oriented company, with an aggressive 10-year outlook. Your teammates are creative, smart, and curious, and your career trajectory here will have almost limitless growth potential.

Perks

Flexible work program offering fully remote, hybrid, and full-time office (Edmonton, Cambridge or Toronto) options

100% medical and dental premiums employer paid

Life insurance

Disability insurance

Employee Assistance Program

Flexible working hours

Flexible paid time off program

Casual dress environment

Fun company culture

Growth potential

We Know Training is an equal opportunity employer and values a diverse workforce. We encourage applications from all qualified individuals without regard to ethnicity, religion, gender identity, sexual orientation, age or disability. Accommodations for disability-related needs throughout the recruitment and selection process are available upon request. Any information provided by you for accommodations will be kept confidential and won’t be used in the selection process.