Weir Group Hiring for Customer Service Rep at Saskatoon, SK Full Time

Business Need / Purpose of Role:
The Customer Service is responsible for managing all areas of their assigned After Market territory in accordance with company policies and procedures. They will maintain knowledge of Weir equipment parts, develop sales quotes, ensure timely shipment, advise customers on order status, and process RMA’s and credit memos.

Objectives & Measurement

Key Responsibilities and Specific Accountabilities:
Serve as primary contact for entry of spare parts orders

Audit purchase orders to ensure the proper discount has been applied and verify that all commercial terms and conditions, shipping terms, credits, and taxes are in accordance with company policies

Process spare parts orders

Email all order acknowledgements to customer

Expedite parts as needed and follow up with the Customer, Rep or Distributor

Provide shipping info for rush orders

Generate and manage spare parts sales quotes, updating them based on customer changes

Submit cost updates and item reactivation requests, reviewing the results for accuracy before submitting for sale price determination

Manage all areas of the spare parts requirement for assigned territory and provide feedback to the Customer

Follow up, review, and maintain credit card orders, held orders, ship complete orders, and late orders

Maintain and monitor order dates for a possible earlier shipment than promised

Serve as primary contact for all Customer Master updates, ensuring data integrity

Generate and manage approved Return Material Authorizations (RMA) and issue credit at the end of the RMA process

Generate credit memos

Generate invoices for progress payments and shipment of spares from remote warehouses

Provide customer assistance

Serve as backup for Customer Service Representative(s) when out of the office

Work with Engineering and Purchasing to provide quotes and order fulfillment as it relates to pump retrofit to mechanical seal configuration

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

Job Knowledge / Education and Qualifications

The details described here are representative of those that an employee needs to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
2 years of experience with either client services and/or key accounts management

Associates degree and/or four-year degree preferred

Experience within a manufacturing environment is preferred

SAP Knowledge preferred

Must have experience with:
Reviewing purchase order terms and pricing

Managing customer/client accounts

Working with account management database systems

We take pride in providing a quality workplace and promoting equal opportunities for all.

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