Wave Hiring for Customer Service Associate at Thousand Oaks, CA Full Time

How Our Outreach Program Works:

Our company is partnered with major Fortune 500 telecommunications clientele plays an important role in working to advance future generations by connecting the world through affordable wireless communications devices. Our primary objective is to identify and give outreach to the community who qualify for assistance in this program with the goal of fostering long term stability for individuals and families.

Position Summary:

Our company needs to fill several positions within our Customer Support Division. The position requires the individual to be trained in our government-funded program and know the compliance requirements for the services of our wireless devices. The representative will qualify the consumer and make sure that all documentation is cleared to be a participant in the government-funded program.

Tasks:

• Train for product terms and conditions
• Familiar with competing sources for assistance
• Organizing inventory
• Collaborating with 5- 10 representatives
• Customer service

Requirements:

• High school diploma or equivalent.
• Attention to detail and commitment to program necessities
• Problem-solving abilities.
• Comfort taking initiative to learn the data needs of the program, determine and generate corresponding data s, and share findings on an on-going basis.
• Courteous and pleasant manners.
• Customer service and organization skills.
• Good judgment and commitment to ensuring the confidentiality of the participant’s records.
• Professional demeanor.

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