Waste Connections Hiring for Dispatcher/Customer Service at Kitchener, ON Full Time

Come, join a team environment, and colleagues who embrace a “work hard, play harder” culture. Our compensation package is competitive and comes with excellent benefits. You’ll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.

Waste Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who is capable of making a difference in his/her team and community. We have an immediate opening for a Dispatcher at our Kitchener, ON office.

Location: 139 Ardelt Avenue , Kitchener ON, N2C 2E1

Essential Duties:
Develop routes for the following day based on orders received from Customer Service; assign routes to drivers

Prioritize same-day orders (from queue in staging area) to drivers, based on driver location and availability

Provide print and electronic route schedules to drivers for planned and updated orders; follow up to ensure orders have been received

Direct drivers to appropriate transfer stations

Answer calls from drivers requesting pick-ups, and assign orders as appropriate

Communicate traffic problems (e.g., congestion, construction) to minimize avoidable delays

Monitor driver route progress (e.g., progress of orders) and driver location to ensure orders will be completed, as scheduled; re-assign or re-schedule as needed to meet service commitments

Verify the nature of driver delays,(e.g., truck maintenance problem, traffic congestion, unscheduled breaks), and coordinate solutions where possible (e.g., dispatch mechanic to site)

Communicate to drivers on changes in routes, or request for overtime hours; listen to and respond to drivers’ concerns re: schedules

Escalate concerns about driver performance (e.g., unscheduled breaks) to the supervisor (Operations or Route Supervisor)

Contact customers to inform them of delays or missed pick-up; communicate revised timelines for pick-ups

Call customers to inform them of on-site issues (e.g., blocked driveway) that need to be resolved in order for Waste Connections to complete pick-up

Relay customer needs for increase or decrease to current level of service obtained from driver (e.g., insufficient containers) to Sales team to follow up re: changes to existing services

Enter codes (e.g., dry run) on customer order to ensure correct billing information

Close out and finalize routes from previous day (generate reports for management)

Requirements:
2-3 years of Customer Service/Dispatch experience

High-volume call center or inbound calling experience

Pleasant demeanor over the phone and emails

Excellent time management and prioritization skills

Strong working knowledge of Microsoft Office, TRUX

Strong written and oral communication skills

Critical and logical thinking skills

Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer.