Waste Connections Hiring for Customer Service Representative at Ottawa, ON Full Time

A successful CSR must understand the Waste Connections of Canada business, so they can resolve various types of customer issues. This is a very fast paced work environment, with a variety of multitasking involving administrative duties, call taking and follow up action.

Responsibilities:
Works in conjunction with other departments to resolve customer disputes.

Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services.

Interviews customers and records interview information into computer.

Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.

Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.

Take payments, bank deposits, key word orders, keys production paperwork and general office duties.

Requirements:
2 years of Customer Service experience in a high call volume atmosphere.

Fluent in English and French.

High school diploma or equivalent.

Experience with Microsoft Word, Excel and E-Mail, proficient in 10 key, keyboarding and typing skills a must.

Solid Waste Industry Experience and or related field is preferred.

Excellent verbal communications skills.

Come, join a team environment, and colleagues who embrace a “work hard, play harder” culture. Our compensation package is competitive and comes with excellent benefits. You’ll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.

APPLY TODAY! Be part of a great team!

Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer.