Waste Connections Hiring for Customer Service Representative at Kelowna, BC Full Time

Address: 150 Campion St #4| Kelowna, BC, V1X 7S8

Salary ($42-$45K DOE)

Full time

Benefits, RRSP

Key tasks:
Serve as a single point of contact for all internal and external customers (new and existing)

Respond to customer and resident inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up

Serve visitors by greeting and assisting them or directing them to the appropriate party

Analyze account activity and suggest opportunities for service improvements to the customer

Maintain appropriate files and documentation, in accordance with company policy and internal controls

Liaise with internal teams to determine service requirements, resolve problems or complaints

Schedule and coordinate multiple residential and commercial waste collection, involving different lines of business (Front End, Roll-Off, and Residential Trucks)

Coordinates drivers according to customer requests and company rules

Communicates with customers to determine driver needs

Schedules and notifies divers of assignments

Monitor drivers’ progress to ensure daily pick-ups are completed

Resolves issues that impede progress.

Requirements:
2-3 years of customer service/office admin experience

High-volume call center or inbound calling experience

Pleasant demeanor over the phone and emails

Excellent time management and prioritization skills

Strong working knowledge of Microsoft Office, TRUX

Strong written and oral communication skills

Critical and logical thinking skills

Come, join a team environment, and colleagues who embrace a “work hard, play harder” culture. . You’ll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.

Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer