Waste Connections Hiring for Customer Service Lead at Hamilton, ON Full Time

Waste Connections of Canada is a leading non-hazardous solid waste management company. The Hamilton District of Waste Connections, services customers throughout Hamilton, Halton and Niagara. Our local office is located in the heart of Hamilton. We are searching for an experienced Customer Service Agent that is interested in taking the lead role with the Customer Service Team for our Commercial Group at the Hamilton District. The right candidate will be a SAFETY focused, energetic, autonomous and proactive team player who is capable of making a difference along side a great team.

As the Customer Service Team Lead you will be part of a three person Customer Service Team as well as part of a larger Sales Group totaling eight. At Waste Connections, Customer Service is handled at the local level within the district, ensuring the absolute best and most personalized care for our Hamilton District customers.

Your success in this role is dependent on your work ethic, your communication skills and your leadership ability to create long-lasting relationships. The key to Waste Connections of Canada’s’ continued growth and success is sourcing, developing and promoting its people.

Location: 464 Rennie Street, Hamilton, ON

Qualifications:
2-3 years of customer service/admin/office experience with a natural inclination to lead

Excellent time management and prioritization skills

Critical and logical thinking skills

Strong working knowledge of Microsoft Office Suite

Excellent written and oral communication skills

Experience with phone scripting

Accurate data entry skills

Some knowledge of Salesforce/CRM software

What’s In It for You?

You will be joining a team environment with colleagues who embrace a “work hard, play harder” culture. We pride ourselves in the Hamilton District for our personal investment in our team and the rewarding career that comes with that. Our compensation package is competitive and comes with excellent benefits including; medical, dental, vision, life insurance as well as an RRSP plan.

You’ll also be associating yourself with a company that leads by example, through a strong presence in our local communities, charitable giving, sustainability initiatives and more.

Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer.