Waste Connections Hiring for Customer Service/Dispatcher at Rosslyn Village, ON Full Time

Waste Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who is capable of making a difference in his/her team and community. We have an immediate opening for a Customer Service Representative (CSR) at our Thunder Bay District in Thunder Bay, ON. As a Customer Service Representative (CSR), you are the voice of Waste Connections of Canada, upholding one of our key operating values.

Your demonstration of organization/time-management skills, along with your personal and ethical behavior, is of paramount importance in this position. We are busy, but a fun place to work. As a Customer Service Representative (CSR), you will field a high volume of calls and emails consistently and respond with your speedy data entry, excellent call quality, and proficient Microsoft Office skills.

Location: 30 Cooper Road Rosslyn, Thunder Bay

Key tasks:
Serve as single point of contact for all internal and external customers (new and existing)

Schedule waste/recycling services, as requested

Analyze account activity and suggest opportunities for service improvements to the customer

Maintain appropriate files and documentation, in accordance with company policy and internal controls

Work closely with AR to resolve customer short pay issues and correct account information so billing is accurate

Respond to customer inquiries – via phone and email and resolve customer billing problems through account corrections

Liaise with internal teams to determine service requirements, resolve problems or complaints

Requirements:
2-3 years of customer service/billing experience

Accurate data entry skills and customer service skills

Excellent time management and prioritization skills

Strong working knowledge of Microsoft Office, TRUX, ARES is an asset

Written and Oral communication skills

Critical and logical thinking skills

Come, join a team environment, and colleagues who embrace a “work hard, play harder” culture. Our compensation package is competitive and comes with excellent benefits. You’ll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.

Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer.