Warm Line Phone Operator Full Time

About The Position

Requirements

• High School/GED
• At least 21 years of age
• Strong leadership and organizational skills
• Effective oral and written communications skills
• Effective listening skills and ability to empathize with people.
• Individuals must have first-hand knowledge of a behavioral health condition or substance abuse issue, whether or not they received treatment or medication or identify as a family member of someone in recovery.
• Must be at least 21 years of age per licensing requirements.
• 1st Aid, CPR and proof of TB within last year

Responsibilities

• Promotes HOPE, Inc. as the premier peer support organization to the behavioral health community and prospective funding sources.
• Ensure compliance with and support of Executive directives, Agency contracts and established policies and procedures.
• Relates own recovery process in a positive and supportive manner through coaching, role modeling and mentoring in order to assist members in developing skills to achieve their goals.
• Provides caller with community resources in an effective manner.
• Actively listens to the members without offering advice.
• Provides information on service options at RBHA direct contracted agencies.
• Completes documentation for behavioral health record in accordance with agency and funding source requirements.
• Participates in the agencies recruitment process.
• Communicates with the supervisor regarding difficult calls.
• Collaborates with the crisis line to field crisis calls and offer support to the caller in order to ensure their safety.
• Advocates for members, as needed, to ensure delivery of necessary services.
• Performs other related duties in accordance with agency growth, departments, and changes.