This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary. Essential Functions An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, associates). Coordinate and support security measures to safeguard information against accidental or unauthorized damage, modification or disclosure. Maintain operation of system hardware through monitoring functionality, preventative maintenance, identifying and ing or resolving performance issues. Provide support to internal and external customers by researching data on system and network related issues. Respond to and resolve critical systems issues (e.g., system or hardware down); respond and follow up on urgent customer requests. Respond to internal and external customer calls related to orders, claims, damages, billing issues, etc. by researching and resolving system-related issues. Troubleshoot all system and user issues (hardware and software); issues and status to manager, leader, or customer throughout the troubleshooting process. Install, monitor, maintain and repair system hardware, software, and peripheral equipment, following design or installation specifications. Perform daily administrative tasks including pass down s, billing, user access coding, filing, etc. Leadership Expectations An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position. Customer/Member Centered:Serve the Customer/Member : Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right resources (people, products, tools) at the right time in order to resolve customer/member requests. Judgment:Make Effective Choices : Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it. Planning and Improvement:Plan for and Improve Work : Accepts responsibility and meets expectations for own work. Identifies steps needed in order to carry out work as required. Influence and Communicate:Share Information : Listens to others and asks questions to learn about what is needed. Communicates the right information to associates and leaders when they need it. Communicates in a respectful and professional manner. Execution and Results:Get Results : Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner. Ethics and Compliance:Perform to Ethical Standards : Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity and ethical behavior in all work situations. s ethical and compliance issues promptly. Adaptability:Adapt : Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback. Systems Operations/Data Processing:Maintains operation of system hardware and software through monitoring functionality, preventative maintenance, identifying and ing or resolving performance issues by following appropriate guidelines and procedures. Responds to critical systems issues and urgent customer requests in a timely manner. Tells management about security risks and system damage, modification, or disclosure. Tells management when tools and supplies required for systems operation/data processing are unavailable or broken. Physical Activities The following physical activities are necessary to perform one or more essential functions of this position. Moves up and down stairs. Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Visually verifies information, often in small print. Reads information, often in small print. Systems Operator (WM.com) Job Description Published On 09/28/2022 This job description supersedes all prior descriptions 73001 Page 1 • • • Visually locates merchandise and other objects. Visually inspects equipment. Reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Apply sideways/upward/downward pressure to tighten and loosen hardware (for example, nuts, bolts). Stand for extended periods of time. Wear personal protective equipment (PPE) as required, which could include, but not be limited to fall protection, eye protection, hearing protection, respiratory protection, chemical protection and electrical protection such as protective footwear. Use approved equipment to step up and access freight and equipment in elevated areas. Walk within work area for extended periods of time. Enter and locate information on a computer or system communication device. Differentiate sounds in order to inspect and maintain equipment, identify potential hazards, or recognize safety alarms. Lift, push, pull, and carry tools, objects or equipment above shoulder level without assistance. Write documents, s, etc. using a writing instrument (e.g., pencil, pen) or computer. Moves, lifts, carries, and places merchandise and supplies weighing up to 60 pounds without assistance. Work Environment Working in the following environment is necessary to perform one or more of the essential functions of this position. May work with substances that require special handling Works in areas requiring exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions. Works at heights. Work indoors for extended periods of time. Move through narrow, enclosed, or elevated spaces. Entry Requirements Minimum Qualifications Associate’s Degree in an information systems related field (e.g., computer science, management information systems) OR 6 months experience as a Walmart Logistics associate and 6 months experience using and maintaining computer applications (e.g., networking, troubleshooting, email, spreadsheets, word processing) OR 1 year experience in an information systems related field (e.g., computer science, management information systems) Preferred Qualifications Both 1 year work experience maintaining and troubleshooting computer systems (e.g., networks, computer hardware and software) and 1 year experience with MS-office software (Outlook, Excel, Word) to communicate with customers and associates, track information and maintain records 6 months experience working with Walmart Logistics applications (e.g. Global Logistics Systems (GLS), Trailer Manifest System (TMS), Global Distribution Systems (GDS), IBM CICS (Host)What you’ll do
About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity – unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Location: Olive Branch, Mississippi 38654
Job Type: Part-time
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