Walk T.O. is Looking for Administrator Full Time

Part-time Contract (up to 12 or 15 hours/week), $20/hour

This job is mostly remote. That said, we prefer that the successful candidate reside in Toronto.

Walk T.O.’s interactive educational walking tours for middle & highschool students explore urban geography, the environment, social issues, media, and art and architecture. To find out all about us go to https://walkto.tours/.

As our Administrator you will be responsible for the efficient scheduling of our walking tours. This includes coordinating with teachers and schools to place tour bookings, scheduling tour guides, maintaining accurate booking records, and assisting with the upkeep of procedural documentation.

You will use your strong analytical skills to efficiently match reservations to guide availability using our booking management and staff scheduling software. Being highly organized and detail-oriented is crucial for the success of this role, as you will be tracking a large volume of scheduling requests.

This job is mostly remote. That said, it is preferable for the candidate to reside in Toronto; familiarity with downtown Toronto is a definite advantage. The estimated workload is up to 10 or 15 hours per week during the Spring (late February to late June) and Fall (early September to late November) tour seasons. A laptop will be provided.

Duties and Responsibilities:

• Coordinate with schools and teachers via email and phone to schedule walking tours.
• Manage and maintain accurate records of bookings, tour schedules, and payments using the company’s booking system.
• Provide assistance to teachers and schools with forms and bus arrangements.
• Maintain an efficient and effective tour guide scheduling system.
• Assist with the maintenance up-to-date documentation: e.g. procedural documents, safety protocols and guidelines.
• Assist with marketing efforts.
• Perform other related duties as assigned by management.

Qualifications:

• Bachelor’s degree in a related field or equivalent experience
• At least 2 years of experience in customer service, administrative roles, or event planning.
• Strong analytical and problem-solving skills.
• Detail-oriented and highly organized with excellent time management skills.
• Strong computer/internet skills. Proficiency with MS Office (Word, Excel), Google Suite, instant messaging applications.
• Experience using online staff scheduling and reservation management software is an asset.
• Familiarity with social media marketing and tools is an asset.
• Ability to work independently in a remote setting, with a strong sense of self-motivation and accountability.
• Live in Toronto today; a familiarity with the layout of Downtown Toronto is a definite advantage
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including some evenings and weekends during the peak of the Spring and Fall tour seasons.

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Scheduling – Reservation management – Planning – Customer service – Resource allocation – Production scheduling – Logistics – Data Analysis – Calendar management

Job Type: Part-time
Part-time hours: 12 per week

Salary: From $20.00 per hour

Benefits:

• Casual dress
• Flexible schedule
• Store discount
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Toronto, ON M5T 1G1