Walden University Hiring for Sr Mgr, Student Services & Retention at Remote Full Time

This position serves to develop and execute retention strategies to improve the student experience and increase persistence outcomes. The role will focus on retention strategy within the Student Success function, inclusive of student success advising, customer care teams, and Tempo success coaching. He/she will have excellent project management and problem-solving skills and the ability to work cross-functionally to achieve our goals. He/she will have a strong analytical skill set, using metrics to assess and evaluate the performance of the current experience and measure the effectiveness of all future initiatives. This role will report to the Vice President of Student Success.

Responsibilities

Essential Duties and Responsibilities

Evaluate current retention activities and recommend appropriate strategies to improve persistence.

Manage the priority retention initiatives within Student Success, ensuring initiatives are planned and executed on time and budget.

Develop targeted intervention strategies to support at-risk populations

Collaborate with Admissions, Registrar, Student Affairs, Financial Aid, Product Management, and Academic teams to implement retention strategies.

Develop a data-driven assessment plan to regularly evaluate the effectiveness of all retention strategies

Stays on the cutting edge of research and knowledge of new advances in these areas and reflects those in future initiatives.

Builds and maintains relationships with multiple departments to ensure that all related initiatives are effectively implemented.

Responsible for reporting relevant data and trends to senior leadership

Establishes and maintains an effective system of communication to critical internal stakeholders.

Partners with compliance, legal and institutions to ensure that proposed best practices are in accordance with all local, state and federal regulations and accreditor requirements along with the organization’s compliance policies and procedures.

Gather and share competitive intel in regards to admissions and recruitment.

Creates an admissions community staffed with talented, high potential admission colleagues that leverages best practices and provides opportunities for professional development and capability enhancement.

Completes other duties as assigned.

Qualifications

Bachelor’s degree required. Master’s Degree preferred.

Minimum of 5 years’ experience in higher education, including experience with student success and retention and a proven track record of results.

Proven leadership capabilities with the ability to work in a matrix environment and build collaborative relationships

Strategic thinker with a strong results orientation mindset.

Good listener that is able to understand and appreciate the perspectives of colleagues.

Requires broad operational business knowledge and a deep understanding of multiple functions and institutional policies.

Is an effective driver of change following established change management methodologies.

Able to build and communicate a persuasive business case to stakeholders within a complex matrix environment.

Able to generate and analyze data and present a synthesis of findings and recommendations to senior management.

Outstanding oral and written communication skills and keen persuasive ability.

Well-versed with operating in a highly regulated, compliance-driven environment.

EEO

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

As an organization dedicated to educating the healthcare leaders of tomorrow and empowering members to make inspiring contributions to our global community, we know that it is our responsibility to lead by example and continue minimizing the risks of spreading COVID-19. Employment at Adtalem and/or its subsidiaries requires compliance with the organization’s Mandatory COVID-19 Vaccination Policy, to the extent permitted by the laws of your country, province/state, and/or local area. All employees in areas of the world that permit mandatory COVID-19 vaccination are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from Adtalem’s HR Coaching Resource Center because of issues such as access or an approved medical or religious accommodation.