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Customer Services & Support
Vulcabras Hiring for English Customer Help Desk (Remote) at United States Full Time
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Vulcabras S.A is a multinational company specializing in footwear and sportswear manufacturing. We are currently seeking an enthusiastic and customer-oriented individual to join our team as an English Customer Help Desk. In this role, you will be responsible for providing exceptional customer service and support to our English-speaking customers.
As an English Customer Help Desk, you will have the opportunity to interact with customers from various countries and cultures, assisting them with inquiries, troubleshooting issues, and providing solutions. You will utilize your exceptional communication skills and in-depth product knowledge to ensure customer satisfaction and maintain strong customer relationships.
Tasks
- Assist customers in resolving product-related issues and concerns via phone, email, or chat
- Provide accurate and timely responses to customer inquiries and complaints
- Troubleshoot technical problems and guide customers through step-by-step resolutions
- Maintain detailed records of customer interactions and transactions
- Collaborate with other departments to resolve escalated customer issues
- Identify opportunities to enhance customer experience and provide feedback to the management team
- Stay up-to-date with product knowledge and company policies to accurately address customer inquiries
Requirements
- Fluent in written and spoken English
- Previous experience in customer service or a related field preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical abilities
- Ability to work well under pressure and meet deadlines
- Highly organized with meticulous attention to detail
- Proficient in computer and internet usage, including Microsoft Office Suite and CRM systems
Benefits
Health Care Plan (Medical, Dental & Vision), Retirement Plan (401k, IRA), Life Insurance (Basic, Voluntary & AD&D), Paid Time Off (Vacation, Sick & Public Holidays), Short Term & Long Term Disability, etc