vTech Solution, Inc Hiring for Senior Helpdesk Analyst at Edmonton, AB Full Time

Position: Senior HelpDesk Analyst

Location: Edmonton, AB – Onsite

Duration: 9 months contract with possible 6 months extension

Mandate required:

• Must meet or exceed one of the following:

– University degree in Information Technology (IT), Business Management or related discipline & 1-yr Application Help Desk (HD) experience; OR

– 2-yr diploma in IT, Business Management or related discipline & 3-yr HD experience; OR

– 1-yr certificate in IT, Business Management or related discipline & 4-yr HD experience; OR

– 5yrs of experience working within a Help Desk.

• 4 years of experience supporting and collaborating directly with stakeholders, external (public users), and internal business areas. Ability to coordinate and communicate necessary information well to all clients.
• 4 years of experience with supporting multiple web-based applications simultaneously.
• 4 years of experience as an Application Help Desk analyst working directly with stakeholders external to the organization. Indicate functions, e.g. assistance troubleshooting, customer service, application support, training, and application support. (Information on applications supported must be included in experience response.)
• 4 years of experience working with Microsoft Office suite of tools.
• 4 years of experience in utilization of any of the following Help Desk software or equivalency: * BMC Remedy * Cherwell * MS Team Foundation Server * Rational ClearQuest * HEAT

• 4 years of experience in user identity verification processes, and maintaining user IDs, passwords, and accounts’ permission levels for business applications.

Desired/Nice to have:

• 1-year experience supporting web-based systems with knowledge of various internet browsers using multiple devices, including but not limited to: Internet Explorer, Google Chrome, Edge, Firefox, and Safari.
• 1-year experience in planning/performing/monitoring User Acceptance testing.
• 1-year experience providing end-user operational system support, including data collection, data editing, data validation, and data conversion within an enterprise system that contains user information.
• 1-year experience in supporting post-secondary education systems and/or systems that support post-secondary education.
• 1-year experience developing, reviewing, and delivering user manuals and training materials.
• 1-year experience documenting user requirements, business processes, and workflows.
• 1-year experience working with MS SharePoint sites.

If you see the mandate experience/skills are matching, please apply with your updated resume. I will reach out shortly for the procedure.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: $35.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application question(s):

• How many years of experience working within the Application HelpDesk?
• Experience supporting and collaborating directly with stakeholders, external (public users), and internal business areas. Ability to coordinate and communicate necessary information well to all clients? Years of exp.?
• Experience with supporting multiple web-based applications simultaneously? Years of exp.?
• Experience as an Application Help Desk analyst working directly with stakeholders external to the organization. Indicate functions, e.g. assistance troubleshooting, customer service, application support, training, and application support. (Information on applications supported must be included in experience response.) Years of exp.?
• Experience working with Microsoft Office suite of tools? Years of exp.?
• Experience in any of the following Help Desk software or equivalency:
• BMC Remedy
• Cherwell
• MS Team Foundation Server
• Rational ClearQuest
• HEAT
• Experience in user identity verification processes, and maintaining user’s IDs, passwords, and accounts’ permission levels for business applications? Years of exp.?
• Experience supporting web-based systems with knowledge of various internet browsers using multiple devices, including but not limited to: Internet Explorer, Google Chrome, Edge, Firefox, and Safari?
• Experience in planning/performing/monitoring User Acceptance testing?
• Experience providing end user operational system support, including data collection, data editing, data validation, and data conversion within an enterprise system that contains user information?
• Experience in supporting post-secondary education systems and/or systems that support post-secondary education?
• Experience developing, reviewing, and delivering user manuals and training materials?
• Experience documenting user requirements, business processes, and workflows?
• Experience working with MS SharePoint sites?

Application deadline: 2022-03-10