Level 1 remote technician to act as support for a client’s end users. The technician will receive incoming phone calls, emails, chats, and self-service tickets from multiple Customers. They will handle incidents and service requests, there is a strong desire for a tech with Google Workspace knowledge. The technician will use Knowledge Base and other tools provided to attempt to resolve the customer situation on the first contact. If first contact resolution is not possible, the technician will follow the escalation path for problem resolution, including following up when necessary. Must be a Self-starter who enjoys problem-solving with little direct supervision.
Anticipated Shift will be Monday- Friday, 7:00am – 3:30pm
Major responsibilities include:
Skills/Experience:
Required Education:
Job Types: Full-time, Contract
Salary: $20.00 – $22.00 per hour
Experience level:
Schedule:
Experience:
Work Location: Remote
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