Voip Voiceline Hiring for Front Office Agent at Chicago, IL Full Time

As a Front Office Assistant, you will be the first point of contact for our company, providing a warm and welcoming atmosphere to visitors, clients, and employees. You will play a crucial role in maintaining the smooth operation of the front desk while delivering excellent customer service and administrative support. Your exceptional communication and organizational skills will ensure the efficient functioning of our office and leave a positive impression on all who interact with you.

Responsibilities:
Greeting and Welcoming: Welcome visitors, clients, and employees in a friendly and professional manner. Provide them with necessary information, direct them to the appropriate departments, and ensure they have a pleasant experience.

Answering Inquiries: Respond to phone calls, emails, and in-person queries promptly and professionally. Provide accurate information or route calls to the appropriate personnel when necessary.

Scheduling and Appointments: Manage the appointment calendar efficiently, scheduling meetings and appointments for clients and employees. Coordinate meeting room bookings and notify relevant parties about upcoming engagements.

Administrative Support: Assist with various administrative tasks, including data entry, filing, photocopying, and managing office supplies to maintain a well-organized front desk area.

Handling Mail and Deliveries: Receive and distribute incoming mail, packages, and deliveries promptly. Ensure proper documentation and tracking of incoming and outgoing items.

Visitor Access and Security: Monitor and control access to the premises, ensuring only authorized personnel and visitors gain entry. Follow established security procedures to maintain a safe and secure environment.

Cash Handling (if applicable): Process cash and credit card transactions for services, ensuring accuracy and accountability. Maintain records of financial transactions and handle cash securely.

Maintaining Office Appearance: Ensure the front office area is tidy, organized, and visually appealing at all times.

Requirements:
Education: High school diploma or equivalent. Additional certifications in office administration or customer service will be a plus.

Communication Skills: Excellent verbal and written communication skills. Ability to interact with individuals at all levels courteously and professionally.

Customer Service: Strong customer service orientation with a keen ability to create a positive and welcoming environment for visitors.

Organization and Multitasking: Exceptional organizational skills with the ability to manage multiple tasks efficiently and prioritize responsibilities effectively.

Computer Skills: Proficiency in using office software, including Microsoft Office Suite and email applications.

Attention to Detail: High level of accuracy and attention to detail in data entry and administrative tasks.