Vodafone Hiring for Service Desk Adviser Full Time

Job Title: Service Desk Adviser – Core Hours
Department/Function: Vodafone Intelligent Services (_VOIS) Service Desks
s to: Service Desk Team Leader
Salary: £22,880 basic salary – Potential end of year bonus, based on individual and Company performance
Hours: 37.5 per week. This is a shift-based role and will require you to be flexible and available to work Monday to Sunday, between 7am to 7pm
Location: Home-Based – Permanent

What will you be doing?
As a Service Desk Adviser, you play an integral part in keeping our Global (fixed technology) Customer’s connected. Using your communication and interpersonal skills, you will record and prioritise a range of incidents whilst managing customers’ expectations around resolution times.

Taking ownership of high-impacting incidents by quickly co-ordinating a recovery plan with wider business and beyond contact points is key to helping deliver a world class customer experience and prompt resolution.

Contact is multi-channel and we strive to resolve customer queries at the first point of contact; 24hrs a day 7 days a week. Being a high-performing Service Desk Adviser is fundamental to the both the immediate customer impression but also sets the tone for the ongoing customer relationship.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.