Vitalic Hiring for Entry Level Customer Support Representative (CSR) at Richmond, VA Full Time

Vitalic Associates specializes in marketing and outreach campaigns in our local communities. We are fortunate to work with a government-funded wireless communications program that enables low-income consumers to obtain devices at an affordable rate. In a world where connection and technology are at the forefront of everything we do, it is essential for all individuals to have access to communications devices so that they can ensure things like job security and staying connected with their loved ones.

We are seeking individuals to join our Customer Support team to allow us to continue expanding our reach with the TruConnect Program and helping those in need of support.

Responsibilities of an Entry Level Customer Support Representative:

• Receive hands-on training from more experience sales and customer support professionals in order to fully grasp the nature and scope of the role
• Meet directly with potential enrollees and qualify for the TruConnect Program
• Explain all features of the program to enrollees and ensure they are fully educated
• Ensure members are fully enrolled in the program and know exactly what to expect
• Upsell on additional accessories that may be a good fit for each enrollee
• Build and maintain great relationships with members of the community
• Maintain a record of all interactions

We are looking for our Entry Level Customer Support Representative to grow BEYOND the initial entry level and take on more responsibility in leadership roles with us. We offer an immersive training program for the right individuals who are looking to kick start their career and not look back. In order to grow, the Entry Level Customer Support Representative has to be:

• Self-motivated
• Have an entrepreneurial mindset
• Able to receive all constructive feedback and apply it
• Competitive not only with others but with oneself
• Extremely driven and have a work ethic that is unmatched

Qualifications of the Entry Level Customer Support Representative:

• High school diploma or GED/equivalent
• 1-2 years of experience in customer service, sales support, or related fields
• Must have a passion for helping others and working in a team-oriented environment
• Can thrive in a fast-paced environment and adapt to changes quickly

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