VineHR Ltd. Hiring for Customer Care Coordinator at Richmond, BC Full Time

Are you searching for a rewarding career in Customer Service with a growth-oriented company?

VineHR is partnering with a global leader in the search for their next Customer Advocate to join the team in Richmond. The ideal candidate is a self-starter, has a “hands on” approach, result driven with an appetite for professional growth. The team in Richmond is close-knit, entrepreneurial and collaborative with exciting growth plans in place for the next few years.

The opportunity
This is a fantastic opportunity if you are a customer service advocate, a natural problem-solver, and someone that loves to work as part of a team. Reporting directly to the Branch Manager, this position plays an instrumental part ensuring smooth running of the business.

Day to day responsibilities (including but not limited to):

· Manage customer communication, over phone and email, ensuring timely customer correspondences and initiate the appropriate communication with all internal groups.

· Manage order processing duties including, but not limited to, order entry into applicable ERP system.

· Correct orders, ship to addresses and pricing as needed. Perform quality check of orders placed.

· Data entry of product/order quotes for existing customers and/or internal sales team. Use guidelines and customer pricing tables to accurately calculate and quote product prices.

· Coordinate with production and warehouse team on order due dates when appropriate or advised by Supervisor as well as work with management of any issues, delays or special requests of customers.

· Ensure that Customer Care policies, procedures and related activities are performed in an organized, customer friendly, efficient, and accurate manner.

· Identify, research, and resolve customer issues, product concerns or complaints and coordinate with appropriate staff to provide a solution.

· Special projects, related to process improvement or other relevant processes.

What we are looking for

· A minimum of 2 years of relevant experience in a customer facing role with administrative responsibilities.

· Post-secondary education preferred, or a combination of education and experience relevant for the position.

· Highly organized, detail and results-oriented self-starter who prioritizes workflow and ensures excellent follow-up and follow-through.

· Creative problem-solver who adapts to change in a positive manner, offering ideas and insights.

· Excellent interpersonal and communication skill with the ability to interact effectively at all levels.

· Strong computer skills with demonstrated knowledge of MS Office Products. Experience with ERP or CRM platforms an asset.

· Accurate typing/order entry skills is essential

· Experience in a manufacturing or distribution environment is an asset

What we are offering

· Comprehensive compensation package including a competitive base salary, vacation and benefits.

· The opportunity to grow your career in an entrepreneurial yet stable and well-established organization.

· Fantastic mentorship opportunity from a seasoned and collaborative leadership team, with the ability to advance in your career!

Please apply today. Please note that only those applicants selected for an interview will be contacted. Thank you for your interest!

Job Types: Full-time, Permanent

Salary: $45,000.00-$55,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Paid time off

Schedule:

• 8 hour shift