VIFC is Looking For Captain at Nanaimo, BC Full Time

We’re growing!

About Vancouver Island Ferry Company (VIFC) and Hullo

We’re the Vancouver Island Ferry Company, a modern Canadian ferry company transforming how we travel in British Columbia. It’s all about being an easier, faster, and more enjoyable ferry experience.

Headquartered in Nanaimo and operating under our service brand Hullo, we will provide service between downtown Vancouver and Nanaimo. We’re talking comfortable and reliable sailings in around 70 minutes, a seamless booking process complete with reservable seats, and refreshments that will be just that…fresh. Say goodbye to the biggest pain points of travel and be ready to be welcomed aboard with a smile and a “hello”.

VIFC is an Equal Employment Opportunity employer. We are strongly committed to diversity and inclusion in our organization. All qualified applicants will receive consideration for employment regardless of their race, color, religion, sexual orientation, gender identity, national origin, disability, and any other category protected under applicable law. We welcome all qualified applicants who contribute to the further diversification of ideas.

The Hullo Culture

At Hullo, we’re all about taking things to the next level! Our obsession with safety and delivering an unforgettable guest experience is only matched by our passion for constant improvement. We don’t settle for the ordinary – we encourage our employees to think outside the box, innovate and make waves. With data-driven decision making and a continuous improvement mindset, we are committed to raising the bar in everything we do.

But don’t worry, it’s not all work and no play at Hullo. We believe that having fun and being engaged are key ingredients for success. That’s why we strive to create a dynamic and enjoyable work environment where every team member has a say in shaping the future of the organization. From the top down, we value collaboration and want each person to feel empowered to contribute their unique ideas and talents.

About the Role

We are looking for driven and experienced captains to join and help shape the future of the company. Hullo Captains will champion the onboard team and foster a best-in-class customer experience. Safety, reliability, and passenger satisfaction are our commitments to its passengers. To achieve our reliability commitment and support our team, Our Captains will command two brand new state-of-the-art, purpose-built Damen 4212 high speed (fast ferry) vessels.

At Hullo, we value the well-being of our crew members and prioritize your work-life balance. As a result, we take a unique approach to staffing, ensuring that our crew members have a predictable schedule throughout the year. This allows you to plan your life with certainty and achieve a healthy work-life balance. Hullo invests in our employees by providing full-time salaried positions, paid time off, and opportunities to earn valuable sea time to progress your career.

Day-to-day, our Captains will lead their crew in providing a reliable, efficient, and friendly service while also working to proactively identify opportunities to improve the company’s service standards and performance. This is an exciting and fast-paced opportunity for ambitious, experienced captains. Hullo’s Captains will have a meaningful voice in designing and optimizing our service and will have a direct impact on the success of the company and its culture.

Responsibilities

– Oversee all operations onboard the vessel, including navigation, maintenance, and compliance with all applicable government and industry regulations
– Train and coach crew members in safety procedures
– Direct supervisor of onboard crew who can foster a sense of teamwork while also acting as the culture steward of the brand
– Ensure the seaworthiness of the ship before every departure
– Identify process improvements to drive efficiencies and overall reliability
– Ensure a 100% positive guest experience
– Captain vessels safely and effectively, provide direction to crew members to accomplish all assignments, and maintain records of allocated personnel and resources
– Ensure that all activities are carried out with due regard to personal safety, the safety of others, and in line with company policies and procedures
– Ensure crew is fully trained and successfully executes assigned tasks during exercises, and drills including emergency scenarios
– Participate in exercises and assist with training contractors and VIFC personnel
– Ensure completion of monthly work orders, vessel runs, annual equipment refits, vessel dry docking, and assist with regulatory inspections (i.e. Transport Canada vessel inspections)
– Provide training to our new hires, seasonal employees, and contractors
– Take an active interest in working with other senior managers and captains to build the right service and organization that can best serve its customers

We’re Here for You

We get it – sometimes things happen in life that you can’t control. At VIFC, people are our greatest asset, and we want to support you and those you care about beyond the paycheque. That’s why we’ve created a comprehensive health and wellness benefits program to promote your physical and mental well-being so you can perform at your best. Better yet, it’s flexible since one size doesn’t fit all!

– 100% VIFC-paid premiums
– A robust, flexible health spending account – use it for additional health coverage should you need it and/or to support your personal wellness (like paying for your gym membership, sporting equipment, or activity classes)
– Don’t have a family doctor? No worries – we offer 24/7 virtual access to doctors or nurse practitioners to get medical advice or a prescription
– Support your retirement planning with annual employer RRSP contributions
– Free standby ferry travel for you and your family between Nanaimo and Vancouver

What We’re Looking For

– Master 3000 Gross Tonnage TC certification or equivalent
– Sailing experience and a strong understanding of all aspects of ship operations
– An interest and ability to work in a start-up culture
– Knowledge of the navigation of the Salish Sea and /or experience on routes similar in nature
– A natural curiosity, humility, and hunger for growth
– Process oriented and obsessive over details – you take pride in knowing all the details and ensuring accuracy
– Solutions focused mindset with a desire to build and improve
– Adapts quickly to change and willingness to take on new task

Job Type: Full-time