VIAcode Hiring for Technical Account Manager Full Time

As a VIAcode Technical Account Manager (TAM), you are a professional who plays a critical role in bridging the gap between VIAcode and its customers. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration to align the right resources at the right time to achieve customer business outcomes.

Key Responsibilities:

• Develop and maintain strong relationships with customers to understand their business goals, technical requirements, and challenges.

• Possess a deep understanding of Microsoft Azure services, architectures, and solutions. Stay up to date with the latest Azure features, updates, and best practices.

• Collaborate with customers to create account plans and strategies aligned with their business objectives. Identify opportunities for Azure adoption, migration, and optimization within the customer’s environment.

• Offer technical expertise and guidance to customers on the implementation and optimization of cloud services, ensuring that best practices are followed.

• Manage and coordinate complex projects involving deployments, migrations, and integrations.

• Collaborate effectively with internal stakeholders, such as sales teams, project managers, and delivery teams.

• Stay informed about the latest trends, developments, and competitive landscape in the cloud and Azure ecosystem.

Requirements:

• Strong technical background and expertise in Microsoft Azure services and solutions.

• Excellent communication and interpersonal skills to build and maintain relationships with customers.

• Ability to understand complex technical concepts and effectively communicate them to technical and non-technical audiences.

• Problem-solving and troubleshooting abilities to address customer issues effectively.

• Strong project management and organizational skills to handle multiple customer accounts and projects concurrently.

• Customer-focused mindset with a passion for delivering outstanding service and support.

• Familiarity with Azure management and monitoring tools, Azure governance, security, and compliance best practices.

• Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert, or Microsoft Certified: Azure DevOps Engineer Expert are advantageous.

• 3+ years’ experience as a cloud technical account manager or cloud presales engineer.

Join us in shaping the future of cloud services and customer success! Apply now.