VetCheck Pet Urgent Care Center Hiring for Customer Service Representative at Fishers, IN Full Time

Do you enjoy the fast paced environment of emergency veterinary medicine but don’t like overnights? This is the job for you! We’re looking to add experienced patient care representatives to our urgent care family as we continue to grow. Our business hours give you the perfect work/life balance to ensure your time is spent doing things you love while maintaining a successful career. We truly believe by creating work/life balance you’ll be able to provide the compassionate care our patients need.

Patient Care Representatives at VetCheck Pet Urgent Care Center responsibilities:

• Answer appointment requests (phone & email) for new or returning clients.
• Treat and greet all clients as if they were family. We want to ensure each client feels comfortable with our staff during difficult situations.
• Neat and accurate record keeping of client information. Attention to detail is very important.
• Maintain frequent communication with the doctor and staff about upcoming appointments and expected wait times.
• Possess knowledge or willingness to learn preventative care for dogs and cats such as: vaccines, flea/tick and heartworm medications.
• Handles the skills to de-escalate an upsetting situation.
• Maintain a positive, cooperative relationship with staff members. We truly are a family here at VetCheck!

Points Consider before you apply

• VetCheck plays a crucial role in the Community by helping pets and pet parents with non-critical after hour emergencies. Our hours of operation are Mon-Fri 4-11, Sat 9am-8pm, Sun 9am-6pm. You are required to work alternative weekend shifts.
• You get to experience fast-paced Non-critical Emergency Care without working overnights
• Our staff is highly engaged, collaborative and maintains positive attitude. We all work like a family, pitch in together to find solutions for any problems and all the staff we have are with us for long time. We maintain a support staff ratio of 4-5 techs per DVM.
• It’s not our job to take care of pets, it is our responsibility.
• We respect our staff and are advocates of our staff by supporting and helping “you” in difficult situations. We have “No Tolerance Policy towards our staff” mentioned in the website, welcome forms and social media platforms.
• We support, promote and advocate for Diversity and Inclusion in Vet Med

Our Core values and Operating Structure:

We operate under the core values of

• Compassion
• Convenience
• Commitment
• Cost-effective alternative to Emergency Care
• Communication to Give Peace of Mind to Clients by answering all of their questions
• We practice Evidence based Medicine here at VetCheck!
• We want your complete YOU to be present and practice the evidence based, quality medicine the way you will practice in your own clinic. When you have ownership mindset, we believe you would perform 100% and gives you peace of mind at work.
• We give free hand to our staff to take care of appointments
• We are “patient centered environment”

Job Types: Full-time, Part-time

Pay: $16.75 – $19.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Schedule:

• 10 hour shift
• 8 hour shift

COVID-19 considerations:
We’re still operating curbside to ensure the safety of our staff and community!

Education:

• High school or equivalent (Required)

Experience:

• Veterinary experience: 2 years (Preferred)

Work Location: One location