Verisk Hiring for HR Shared Services Team Lead (Hybrid) at London Full Time

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

Are you an experienced HR Shared Services Team Lead? Are you passionate about providing outstanding service? In this role you will lead and motivate a team of HR Operations Associates and Advisers to deliver outstanding service to both our new and existing colleagues and key stakeholders across the business.

Your primary responsibility is managing daily workload of the team via our internal case management tool. Work is generally of a critical, time-sensitive or confidential nature.

Key responsibilities:
Lead day to day HR Operations team activities across EMEA and APAC regions

Supervise Regional HR Operations Associates and Advisers daily activities

Ensure a strong functional team through effective recruiting, training, coaching, team building, recognition, performance management, development and succession planning.

Triage and resolve escalated Tier1, Tier 2, and Tier 3 requests as needed

Publish monthly executive dashboards/KPI metric reporting

Ensure all audit and compliance activities and requests are adhered to for the region

Proactively manage relationship with other key functional areas including Payroll, Finance, and IT

Liaison with external payroll and benefit vendors as needed

Qualifications

Previous experience of working within a HR Shared Services team, providing advice and coaching to team members

Experience of working in an international organisation with a complex matrix structure and managing a team across multiple locations and/or regions

Extensive knowledge of Human Resources operations and policies and a strong understanding of local statutory regulations as they pertain to HR

Process improvement certification or experience

Advanced knowledge of relevant HR systems, applications, or tools. Experience of using a ticketing system like ServiceNow is highly desirable

Advanced MS Office knowledge

Proven track record of exceptional customer experience

Strong problem-solving mindset

Excellent verbal and written communication skills

Strong interpersonal skills and ability to build relationships quickly

Use strong judgement, knowledge and experience to make sound decisions

Ability to work independently and efficiently, and demonstrates initiative and resourcefulness as a self-starter

Strong management reporting tracking and presentation

Demonstrated ability to identify patterns/gaps in behaviour and processes and proactively propose/identify solutions

Continuous learning mindset

High ethical standards and the ability to maintain a high degree of confidentiality

#LI-IU1

Additional Information

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran’s status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Consumer Privacy Notice