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Customer Services & Support
Ventura Holdings Group Hiring for Front Desk Agent at Miami, FL Full Time
Responsibilities:
- Respond promptly to requests from members and supervisors
- Maintains member’s confidential information secure
- Greet members and guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer and assessing eligibility for member’s guests
- Answer telephone within 3 rings, takes messages and provides information as needed
- Demonstrate a thorough knowledge of the hotel including, hours of operation, beach and weather conditions, special members events, and general club rules
- Respond to member’s inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Communicates professionally and efficiently via email and/or phone calls with supervisors, members and guests
- Follow all company safety and security policies and procedures, s maintenance needs, accidents, injuries, and unsafe work conditions to supervisors
- Develop and maintain positive working relationships with others
- Able and willing to work all weekends and Holidays and agrees to a flexible schedule
- Perform other reasonable job duties as requested by supervisors
- Bilingual in English & Spanish
Qualifications:
- 1+ years of front desk agent experience preferred
- Excellent customer service skills
- Excellent time management skills
- Well-groomed, professional appearance
- Outstanding written and verbal communication skills
- Team player
- Physically agile, and able to stand for extended periods
- Available to work shifts, nights, weekends and on public holidays
Benefits:
- Competitive salary
- Opportunities for career growth and professional development
- Collaborative and innovative work environment
- Health and wellness programs
No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP
Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.
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