Vendasta is Looking for IT Help Desk Technician Full Time

At Vendasta, we believe in helping great local businesses survive and thrive in a world that’s more competitive than ever—and we’re growing our team! This is an opportunity to join one of the fastest growing tech companies in Canada and make a direct impact on local economies worldwide. In a world where local businesses all over the globe have had their livelihoods turned upside down, Vendasta continues to help them embrace digital solutions and flourish.

Vendasta is a certified Great Place to Work and Best Workplace™ for Today’s Youth and Women. Keep reading if you’d like to join us on our mission to support small businesses all over the world.

About the Job

We are looking for an IT Help Desk Technician, who will provide Tier 1 support to our customers via phone, email, and computer chat. They will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. The IT Help Desk Technician will escalate issues that extend beyond Tier I span of control.

An ideal candidate will have their A+ certification, Linux experience, and a passion for learning new technology. Proficiency with macOS and Windows computers is a must. You need to be a highly detail-oriented and analytical individual to accurately capture customer interactions and close out submitted trouble tickets in a timely manner.

The impact you’ll have

• Manage Help Desk tickets in a timely manner
• Respond to customer issues via phone, email, and computer chat
• Provide customer assistance
• Document customer interactions
• Run diagnostics to resolve customer-reported issues
• Escalate issues to the next Tier
• Install, make changes, and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved

The value you’ll bring

• A+ Certification preferred
• Occasional weekend work (2-4 times a year)
• Proficiency with macOS and Windows
• Excellent oral communication skills
• Detail-oriented in order to keep detailed notes on tickets
• Ability to prioritize work independently
• Ability to diagnose and resolve basic computer technical issues

About Vendasta

So what do we actually do? We create an entire platform full of digital products & solutions that help small to medium sized businesses (SMBs) have a stronger presence online through digital advertising, online listings, reputation management, website creation, social media marketing … and much more! Our platform is used exclusively by channel partners, who sell products and services to SMBs, allowing them to leverage us to scale and grow their business. We’re trusted by 65,000+ channel partners and 6 million SMBs worldwide!

Perks

• Benefits – health, dental, life, and disability insurance, an employee assistance program (EAP)*, and $500 annual Health Spending Account. Premiums for health & dental insurance will be covered by Vendasta!
• Vacation – Minimum 3 weeks paid vacation per year; uncapped sick time policy.
• Employee Options Program – get in on Vendasta’s growth and success!
• Sweet Eats – On site cafeteria with beverages & snacks all day and free catered lunch every Friday
• Training & Career Development – Education reimbursement program, professional development plans, leadership workshops, mentorship program, and so much more!
• Culture – comprised of our core values: Drive, Innovation, Respect, and Agility
• Social Events – Ideas on Tap, ski trips, virtual talent shows, yoga classes, and more!
• Giving Back – endless opportunities to take part in programs and initiatives that give back to the community we work in, including paid volunteer time.