Velan Consulting Pty Ltd Hiring for Service Designer at Australia Full Time

Velan Consulting Pty Ltd – Australia Based Direct Supplier to all our Clients (Government & Private)

All Velan Consulting Active Roles PD Link:

https://lnkd.in/gHmWqf4k

Service Designers (Multiple) | Canberra / Sydney / Melbourne | Hybrid / Offsite / Remote | Citizens | Contract

Job Description:

The Department is seeking multiple Service Designers to design and deliver new experiences and improved outcomes for customers across a wide range of digital solutions.

The Service Designer will have demonstrated experience:

• Leading and planning end-to-end service design engagements
• Working as part of a multidisciplinary team and be able to communicate effectively and manage relationships with a range of internal and external stakeholders; including IT delivery team members, Product Owners, policy experts and executives.
• Working with data and qualitative insights to design solutions
• Understanding and articulating how services need to change to meet the needs of users, business and government, including the creation of service blueprints
• Defining and communicating customer and business needs
• Working with other designers and enterprise architects to identify opportunities to reuse existing capabilities and platforms, including identifying the dependencies between projects and products
• Planning and running user research and usability tests to ensure newly designed solutions are effective
• Supporting IT delivery teams to understand what they need to build to take a service live
• Supporting Product Owners to translate a service blueprint into work packages for delivery teams
• Defining key metrics and measurements for the department to evaluate impact, supporting executive to use this data to iterate what we deliver

Essential criteria

1. Demonstrated experience in leading stakeholders and project teams to generate journey maps, service blueprints, service models, and clearly articulate actionable insights and opportunities for service and experience improvement
2. Demonstrated ability overseeing and participating in research activities, generating insights and effectively using qualitative and quantitative data to drive improvements
3. Demonstrated experience working in an Agile team, including the ability to scope and break down work into design deliverables, and tailor methods and processes to set timeboxes
4. Demonstrated experience using Miro, Figma, Microsoft PowerPoint and other design software to communicate designs for executive and delivery teams

Desirable criteria

1. Understanding of the Australian Government’s Digital Service Standard and/or the UK Design Council’s Double Diamond Model
2. Experience working for a federal government agency in a design capacity
3. Versatility across a wide range of user experience practices, including user research, stakeholder engagement, information architecture, interaction design, UI/visual design, prototyping and testing.

All Velan Consulting Active Roles PD Link:

https://lnkd.in/gHmWqf4k

Please mail your Resume in word format along with Residency Status, Security clearance, Location, Availability details, Role Preference, Current & Expected Salary, Reason for Job change, constraints if any – to : [email protected]

Cheers,

Recruitment Team

Velan Consulting Pty Ltd.

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Phone: +61 2 8007 4575 / +61 2 8006 1416