Velan Consulting Pty Ltd Hiring for Delivery Manager at Australia Full Time

Velan Consulting Pty Ltd – Australia Based Direct Supplier to all our Clients (Government & Private)

Delivery Manager | Sydney | Hybrid / Offsite / Remote | Citizens | Contract

Job Description:

A Delivery Manager is required for the Customer Relationship Management (CRM) project. The Delivery Manager role, while working independently in a collaborative setting, will be required to:

• Lead a product team, technical delivery management and be the agile scrum master for the Case Management and Customer Relationship Management (Case and CRM) Pega solution in our department.

• Engaging with the full range of the teams to ensure that the functions provided meet the needs of the department.

• Coaching, guiding and mentoring delivery team by developing a self-organising and self-managing team that is both outcomes-focused and customer-focused.

• Effectively removing obstacles and impediments to delivery and service operations.

• Ensure deliverables align with branch and agency priorities.

• Working, Communicating and negotiating effectively with different levels of stakeholders to achieve outcomes.

• Continually working towards improving the agile approach used in the department and commit to sharing their experience and knowledge with colleagues in and outside the product team.

• Organising planning on system delivery, showcase and rollout in accordance with agile methodology.

• Organising delivery team resources with relevant Line Managers to meet delivery goals.

• Ensuring project is delivered within the budget through regular monitoring and ing.

• Establish and transition to a BAU team for the on-going support of the Case and CRM solution e.g. managing technology issue escalations.

• Updating Executive Sponsors on project status (with Product Manager).

• Promoting an engaging, knowledge-sharing, transparent culture that is aligned with APS values and APS code of conduct.

• Encouraging team members to share and document information to remove agency risks of having single-points of failure.

• Debating solutions and design in a healthy and constructive manner as well as challenging existing rules and processes.

• Working pragmatically and flexibly to changing needs.

• Managing delivery performance, team members to learn from mistakes and being accountable for work.

• Articulating agency benefits achieved through the delivery of the project and decisions made.

• Participating in the recruitment for new Business Product talents e.g. being a part of recruitment panels.

• Declaring any conflicts of interest that are likely to arise or arise during the course of delivery.

• Completing ing and administration requirements of the role.

• Contributing to other work in Business Products as required.

• Supporting delivery management colleagues, Directors group in Business Products as required for broader agency/portfolio initiatives.

Please mail your Resume in word format along with Residency Status, Security clearance, Location, Availability details, Role Preference, Current & Expected Salary, Reason for Job change, constraints if any – to : [email protected]

Cheers,

Recruitment Team

Velan Consulting Pty Ltd.

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Phone: +61 2 8007 4575 / +61 2 8006 1416