VCA Canada Hiring for Receptionist/Customer Service at Vancouver, BC Full Time

Receptionist, Client Care

North Vancouver, BC

North Shore Animal Hospital is currently welcoming a full-time Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

• Create a warm and welcoming environment for our patient and pet parents
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality is an asset!
• No experience with animals, no problem, so long as you love pets!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture of Wellness and Appreciation!
• RRSP Employer 5 % Match Program – saving for your future just got easier!
• Competitive wages and benefits!
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Employee Assistance Program
• Referral Bonus Rewards
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

Job Type: Full-time

Salary: $16.00 per hour

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• Paid time off
• RRSP match

Schedule:

• 8 hour shift
• Day shift

Work Location: One location