Vandenberg Hay Farms is Looking For Virtual Chat Representative – Full-Time & Part Time ( hours) at Brampton, ON Full Time

Representatives. In this role, you will provide exceptional customer support and assistance through chat-based interactions.

Responsibilities:

• Engage with customers via chat to provide prompt and accurate responses to their inquiries
• Assist customers in troubleshooting technical issues and resolving concerns
• Provide product information and guidance to help customers make informed decisions
• Maintain a professional and courteous tone in all customer interactions
• Document customer interactions and details accurately for reference and follow-up
• Collaborate with team members to share knowledge and improve overall customer service experience
• Adhere to company policies and procedures to ensure compliance and customer satisfaction

Requirements:

• Excellent written communication skills with strong grammar and spelling abilities
• Customer service experience preferred, with a focus on chat or written communication support
• Ability to multitask and handle multiple chat conversations simultaneously
• Familiarity with chat software and other relevant tools
• Strong problem-solving and decision-making skills
• Ability to work independently and as part of a remote team
• Availability to work flexible hours, including evenings and weekends

We offer competitive compensation and a supportive work environment where your contributions are valued. Both full-time and part-time positions come with opportunities for growth and career advancement within the company.

If you are a self-motivated individual with excellent communication skills and a passion for delivering outstanding customer service, we would love to hear from you.

Job Types: Full-time, Part-time
Part-time hours: 25 per week

Salary: $20.50-$22.55 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift

Ability to commute/relocate:

• Brampton, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Shift availability:

• Day Shift (preferred)

Work Location: In person