Vancouver Whitecaps FC Hiring for Administrator, CRM & Business Intelligence at Vancouver, BC Full Time

Position Title: Administrator, CRM & Business Intelligence

Location: 788 Beatty Street, Vancouver, BC V6B 2M1 

Terms: Full-time, Permanent  

Reports to: Head, CRM & Business Intelligence

Job Description:   

The Vancouver Whitecaps FC mission is To Unite and Inspire Our Communities. We are looking for a new team member to contribute to the Vancouver Whitecaps culture by understanding and supporting our four cornerstones:  team spirit, discipline, work ethic and mentality. 

The Administrator, CRM & Business Intelligence is an entry level role that is responsible for the day-to-day CRM management and supporting the Business Intelligence department.

Role Responsibilities:   

CRM

· Administration and maintenance of the club’s Salesforce CRM system such as managing custom fields, objects, user permissions, profiles, and workflows

· Act as a liaison within multiple departments (Ticket Sales & Service, Business Intelligence, Partnerships, Accounting and Marketing) to facilitate the following within CRM:

o Coordinate the distribution of customer campaigns with Sales & Service Managers

o Build cross departmental reports

o Facilitate data collection inputs including scripting and executing queries

o First line of support of internal CRM helpdesk issues and timely problem solving

o Assist with the maintenance of Sponsor inventory

· Set up and monitor CRM campaigns to ensure execution as per business requirements

· Ensure the CRM system operates efficiently, and data is managed at all times

· Contribute to the development and execution of segmentation strategies that engage each customer segment type to improve retention, and optimize customer activation

· Act as a primary point-of-contact with Salesforce & KORE support

Business Intelligence

· Analytical support for Business Intelligence research strategies

· Extract valuable information, including relationships, patterns, trends, and projections from complex datasets

· Identify actionable insights within datasets and provide business recommendations of observations

· Generate reports which clearly visualize and summarize research findings

· Acquire data from primary and secondary data sources

· Create dashboards using BI/Visualization tools

· Design, program and execute surveys and data collection

· Co-champion the Fan Journey Building (marketing automation) strategy and implementation with the Manager, Digital Media, Marketing

· Design queries for the extraction, transformation and loading of data

· Support for the design, implementation, and maintenance of the Soccer Ops Data Warehouse initiative

Qualifications/Experience:   

In addition to bringing a commitment to Vancouver Whitecaps FC vision and values, the ideal candidate will require a broad base of CRM management with degrees of demonstrated experience as follows:  

· Must be legally entitled to work in Canada

· Minimum 1 year of experience in a business setting using CRM

· Proficiency with Microsoft Excel

· Excellent written and oral communication skills

· Excellent problem-solving skills

· Exceedingly detail oriented

· Enthusiastic, proactive, and highly professional

· Experience writing queries and scripts in SQL is an asset

· Salesforce Sales Cloud certifications is an asset

· Salesforce Marketing Cloud certifications is an asset

· Experience with data visualization software (Tableau, Power BI) is an asset

Benefits:    

· Centrally located office at Terry Fox Plaza, downtown Vancouver 

· Training and support available to help develop your career 

· A generous extended health and dental plan 

· Unlimited personal time off 

· Heavily discounted game day tickets 

· Become involved with Vancouver’s most exciting sporting environment 

· Business casual dress code 

Vancouver Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our Human Resources department. 

If you feel you have what it takes to contribute to our team, please email your resume and cover letter indicating how you meet our qualifications.

We thank all applicants for their interest, however only those selected for further consideration will be contacted. 

No recruiters or agencies, please

Job Types: Full-time, Permanent

Pay: From $40,000.00 per year

Schedule:

• 8 hour shift

Application question(s):

• Do you have Salesforce Sales Cloud or Salesforce Marketing Cloud certifications?
• Do you have Experience with data visualization software (Tableau, Power BI)?
• Please submit a Cover Letter below:

Experience:

• CRM software: 1 year (required)