Valir Health Hiring for OP-Patient Services Representatives Full Time

Who We Are

At Valir Outpatient Clinics we pride ourselves in creating unique programs for each patients rehabilitation. With 18 clinics throughout the state of Oklahoma we serve patients as far north as Enid, as far south as Fredrick and everywhere in-between.

We strive to establishing a higher standard through integrity and compassion for all we serve. Valir Heath is the only healthcare company to be awarded the OK Ethics Compass Award and was recognized by Inc. Magazine for the past five consecutive years as one of the nations fastest-growing private companies.

Driven by the motto Do the right thing, Valir Healths continuing accomplishments are the direct result of the dedication, leadership, and heart of our employees. By Caring for our employees, we empower teams of passionate and dedicated people to achieve excellent patient outcomes the reason we are in business.

Valir Health invites you to join our incredible team of employees and apply today!

What We Offer

• Competitive pay
• Generous PTO
• Paid day off for your birthday
• 401K Company match on day one
• Company paid life insurance
• Tuition Reimbursement
• Medical, dental, and vision insurance
• Career development opportunities

Duties/Responsibilities:

• Answers telephones in department and takes accurate messages.
• Greets visitors to clinic and handles vendors.
• Extends special attention and sensitivity to all patients and visitors.
• Checking all patients in
• Scheduling initial and upcoming appointments
• Demonstrates a willingness to act as a representative of the company.
• Participates in and encourages actions that promote good public relations with patients,families, visitors and the community.
• Verify benefits/eligibility on each patient prior to start date, new calendar year, motor vehicle accidents/personal injuries and/or returning patients older than 90 days.
• Inform patient of estimated out of pocket expense explaining in detail what the patients responsibility will be.
• Obtain authorization, if necessary, from the appropriate contact (i.e. adjuster, case manager, insurance carrier, etc.) Once complete, input the detailed information into the computer system.
• Enter accurate patient demos, insurance information and all other necessary information into the system/software currently used.
• Scans all records from referring doctors as well as internal paperwork
• Responsible for patient collections of copays, deductibles and/or co-insurance amounts and payment arrangement plans for recurring monthly payments, with patients active and discharged including current and past due balances
• Completion of remote deposit and corresponding s for all over the counter payments received and forwarded on a weekly basis to the correct contact at the corporate office.

Required Skills/Abilities:

• Ability to navigate EMR system (Entering new patient information/scheduling/attaching documents)
• Experience calling insurance companies and verifying insurance (finding out benefit information: deductibles, OOPs, coinsurance, copay, pre-authorization requirements)
• Ability to understand and explain insurance benefit information to new patients
• Understanding of claim processing in regards to payments and denials
• Specialized experience with requesting PT authorizations for specific insurance companies (UHC/GEHA/Humanaetc.)
• Experience with obtaining motor vehicle accident billing information and knowledge of liable party billing procedures
• Experience assisting a therapist/chiropractor in a clinic setting with patient care (tech experience)
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Protect confidentiality in all areas as applicable

Education, Licenses, Certifications and Experience:

• High school diploma or equivalent required.
• Medical office experience preferred, including experience verifying and filing claims.