VALD Hiring for Technical Support Representative at Brisbane, Queensland, Australia Full Time

Years on from its humble beginnings in Brisbane, Australia, VALD has grown to a team of over 230 team members in 29 countries, with three offices across Australia, the UK and USA.

Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD’s suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation.

About The Role

We have plenty of growing left to do, so we are looking for a resourceful, organised and driven client focused individual to join our Support team as a Technical Support Representative, and help us build our diverse, high-performing, global team

What will the job entail?

In This Role, You Will

• Providing top quality, timely support to our global customers across a range of products
• Become a product expert, knowing our systems inside-out
• Diagnosing and resolving issues via phone and email
• Liaise with key VALD personnel across the world to ensure customer needs are met

We recognise that not all applicants will have the skills that match a job description exactly. VALD’s best asset is not our technology, but our people and culture. We choose people based on how well we think they will work in the VALD team.

What will the ideal candidate look like?

You will be a self-starter who is comfortable supporting and education our amazing clients. You’ll need great organisational and communication skills, as you’ll work with a large number of internal and external stakeholders. Someone who has a can-do attitude and who is interested in technology and systems.

Key Requirements For This Role

• A high degree of customer empathy
• A willingness to work closely with engineering staff to identify and improve existing support processes
• Outstanding communication skills
• High level of attention to detail and commitment to quality control
• Adaptable and willing to learn new skills and processes
• Previous experience in technical support

Desirable Traits

• Prior experience working with SQL
• Prior experience working with APIs

Why VALD?

An opportunity to be part of revolutionizing the health and performance industries is just the beginning when you join VALD.  Named in LinkedIn’s Top 25 Startups for 2022 in Australia, VALD’s best asset is not our technology but our people and culture.

We have a range of benefits we offer to our team, such as:

• The opportunity to work in a company that is redefining allied healthcare.
• Learn from a range of high-performing individuals and teams across a range of disciplines.
• Be part of a down-to-earth, inclusive and vibrant team.
• Chefs that prepare you delicious fresh breakfast and lunch.
• On-site barista to make your coffee just as you like it.
• Team gym, masseuse, and access to physiotherapy and exercise physiology services.

Diversity & Inclusion Commitment

VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It’s not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background and sexual orientation. We welcome applications from people from all backgrounds.

Apply now

In your cover letter, please share with us why you think your experience is relevant to this role and how this opportunity fits into your longer-term career goals. We can’t wait to meet you and discuss what a career with VALD could look like for you!

Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.