Vaco Hiring for Logistics Customer Service Representative at Louisville, KY, US Full Time

As a Logistics Customer Service Representative, you will be responsible for delivering exceptional customer service and support to clients and customers in the logistics industry.

Your main objective is to ensure smooth and efficient communication, coordination, and problem-solving between the company and its clients.

You will play a crucial role in maintaining strong relationships with customers and addressing their inquiries, concerns, and requests promptly and professionally.

Responsibilities :

Customer Support : Respond to customer inquiries, concerns, and requests through various communication channels, including phone calls, emails, and live chat, ensuring that all interactions are handled with a high level of professionalism and efficiency.

Order Processing : Manage and process customer orders, ensuring accurate and timely execution. Monitor order status, track shipments, and provide customers with real-time updates.

Problem Resolution : Address and resolve customer complaints, shipment delays, and other issues promptly, utilizing a customer-focused approach to ensure customer satisfaction.

Coordination : Collaborate with the logistics team to coordinate the transportation, delivery, and distribution of goods.

Ensure that shipments are scheduled and executed as per the customer’s requirements.

Documentation : Prepare and maintain shipping documents, including invoices, bills of lading, and shipping labels, ensuring compliance with regulatory requirements.

Data Management : Accurately input and maintain customer information and interactions in the company’s CRM system to track and document customer communication and order history.

Cross-functional Communication : Work closely with other departments such as warehouse, inventory, and sales to ensure seamless logistics operations and customer service.

Upselling and Cross-selling : Identify opportunities to upsell and cross-sell additional products or services to customers, promoting company offerings and enhancing customer value.

Customer Education : Assist customers in understanding shipping processes, pricing, and any related logistics information, ensuring they have a clear understanding of the services offered.

Quality Assurance : Monitor and maintain service levels to meet or exceed customer expectations. Identify areas for improvement and communicate feedback to management.

Compliance : Adhere to company policies, industry regulations, and legal requirements related to logistics and customer service.

Requirements :

• High school diploma or equivalent; some college coursework or relevant certification is a plus.
• Proven experience in a customer service role, preferably within the logistics, transportation, or supply chain industry.
• Excellent communication skills, both written and verbal, with strong active listening abilities.
• Proficiency in using customer relationship management (CRM) software and other relevant software applications.
• Strong problem-solving skills with the ability to think critically and make decisions in a fast-paced environment.
• Detail-oriented and organized, with the ability to manage multiple tasks simultaneously.
• Demonstrated ability to work effectively in a team-oriented setting.
• Knowledge of logistics terminology, shipping processes, and industry practices is advantageous.
• Flexibility to work in shifts and handle occasional after-hours support as needed.
30+ days ago