V Services Group Hiring for Customer Service Representative at Glen Waverley, Victoria, Australia Full Time

Position: – Inbound Customer Service/Appointment Setters

Work Mode: Work from Office – Mon to Fri – Upto 40 hours per week.

Pay out: $29-$33 per hour* + Super + Incentive

Office Location: Leicester Avenue, Glen Waverley 3150

About the Company:

We are a Melbourne based IT Company that provides online and onsite IT related help to customers across Australia. This profile is for our Online sales and support team. With over 5,000 happy customers since our inception in 2022, we are one of the fastest growing IT Companies in Australia. Over 600 Google reviews, with 4.9 stars.

We are also a part of JIMS Group – A Billion Dollar company in Australia.

About the Role:

• You will receive calls from people looking for IT Support – INBOUND ONLY – NO COLD CALLING
• Understand the customer issue and direct the call to the right department.
• Follow up and coordinate with other departments to ensure service quality.
• Follow up with Customers to know their feedback
• Commissions on Sales and Up-Sales.
• Manage day to day office operations.

Essential Requirements for this role:

• Prior Experience in call center/customer service/Customer facing role/ phone sales/appointment IN AUSTRALIA is mandatory.
• Strong verbal and written communication skills.
• Excellent Phone Manners
• Ability to retain and convince customers.
• Able to think out of the box.
• Basic knowledge about computers and IT.
• Should be a quick thinker and Self Motivated with go getter attitude.
• You have to be based in Australia and should have full work rights. (Candidates applying from outside Australia shall not be considered)

Important things to know before you apply:

• Training will be given, however that will be unpaid. Generally 1-2 days.
• Immediate Starters Preferred.

*Depends on the candidates past experience, knowledge and Customer Service Skills.

If you think this can be you, mail us your cv at [email protected] or Apply here on Linkedin.

• Follow our Company Page here to get more career opportunities.