Utilities and Billing Clerk Full Time

About The Position

Requirements

• Must have legal authorization to work in the United States of America.
• Possess a valid driver’s license with the ability to safely operate a motor vehicle, provide proof of a safe driving record, and maintain a safe driving record.
• Submit and pass a pre-employment background check.
• High school diploma or general education diploma (GED) with minimum of 2 years related accounting or business experience.
• Strong organizational skills with high attention to accuracy and detail.
• Ability to complete tasks independently with limited supervision.
• Exceptional interpersonal and customer service skills. Ability to establish and maintain effective working relationships with customers, citizens, elected officials, appointed board members, employees, and volunteers.
• Excellent verbal and written English language skills and grammar to communicate information with the public and/or complete relevant written documentation required by job activities. Ability to effectively present information in one-on-one and small group situations to customers, clients, and others.
• Must be able to perform multi-task operations with frequent interruptions.
• Perform a variety of duties requiring use of independent judgment and technical knowledge.
• Proficient in Microsoft Office Suite and ability to learn organization accounting and permitting software systems.
• Knowledge of the operations of office machines including computer, telephone, fax machine, scanner, and photocopier.
• Ability to read, analyze and interpret information on utilities and right of way permit applications.
• Ability to communicate effectively, both verbally and in writing.
• Emphasis on ability to work with people in difficult situations, including conflict resolution.
• The ability to define problems, collect and analyze data, establish facts, and draw valid conclusions, including the application of principles of logical thinking to a wide range of intellectual and practical problems, and effectively communicate both verbally and in writing.
• A high degree of ethics and integrity.
• Demonstrate knowledge and understanding of the various departments and functions within the City of Edgewater.
• Establish and maintain effective working relationships with citizens, elected officials, appointing authorities, other department heads, appointed boards, employees, as well as other agencies and departments.

Nice To Haves

• Prior experience in municipal utilities and billing and/or public works permitting is preferred.
• Municipal utility billing experience, bookkeeping training, or bilingual Spanish proficiency is preferred.

Responsibilities

• Processes monthly utility bills for water, sewer, trash, compost, and related services, including review and entry of meter readings.
• Maintains customer accounts by creating new accounts, updating account information, processing transfers, and completing account closures with final reads, billing adjustments, and refunds.
• Processes title company ownership transfers for final billing.
• Coordinates with Public Works for meter data, inspections, service verifications, and utility turn-ons and shut-offs.
• Coordinates with contract service providers and other utility districts to verify billing data and complete annual account updates.
• Processes deposits, adjustments, and refunds in accordance with City policy.
• Receives and processes customer payments via cash, check, and electronic methods.
• Posts payments to customer accounts and processes refunds.
• Balances daily cash drawer and prepares deposits and reconciliation documentation.
• Ensures compliance with City financial procedures and internal controls.
• Serves as primary contact for utility billing inquiries, account changes, and payment arrangements.
• Responds to and resolves billing questions and discrepancies by researching account activity and explaining billing procedures and policies.
• Provides professional customer service in person, by phone, and electronically.
• Communicates utility service requirements, processes, and deadlines to customers and applicants.
• Notifies customers of delinquent accounts and provides advance shut-off notices.
• Monitors aging reports and delinquent accounts.
• Issues delinquency notices and tracks account status.
• Coordinates payment arrangements and monitors compliance.
• Coordinates with Public Works on service shut-offs and restorations.
• Maintains delinquency and collections records and documentation.
• Prepares billing, payment, and delinquency reports.
• Supports reconciliation and audit processes through accurate documentation.
• Assists with mailings, correspondence, and report preparation.
• Maintains organized records, files, and account documentation in compliance with retention requirements.
• Provides backup support for general office functions, including phones and front counter service.
• Performs data entry, filing, and record retention.
• Assists with special projects and other duties as assigned.