USAA Hiring for General Lines Account Manager – Intermediate (Remote) Full Time

Purpose of Job In this role you will work within defined guidelines and frameworks, advising High Net Worth members, non-members and/or business owners on insurance and risk management. We use a full suite of Insurance products including and not limited to High Value Personal Lines Products and/or Commercial Insurance Products to address each member and/or non-member’s unique risk profile. The ideal candidate will use knowledge of the insurance marketplace, carrier appetite, and leverages underwriter relationships and knowledge of carrier contracts to place coverage for member’s business.

Job Requirements

***This position is remote, work from home, in a call center type of environment, that is highly structured and regimented.***

We are currently seeking dedicated professionals for future General Lines Account Managers focusing on Commercial Lines! This is a full-time, hourly, non-exempt position. Military veterans and spouses are highly encouraged to apply!

Training Schedule: 8-10 weeks of training 8:00am-4:30pm CST

Work Schedule: 9:30am-6:00pm CST

Primary Responsibilities

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

Uses a consultative approach to settle customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings.

Builds and manages relationships between members and nonmembers and insurance carriers, exercising technical knowledge and communicating solutions.

Uses understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation.

Classifies member’s and/or non-members business and provide accurate risk management and risk mitigation solutions.

Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members’ and nonmembers’ risk profile to provide consultative advice and appropriately address and mitigate the risk.

Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues.

Applies Intermediate knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings.

Demonstrates intermediate knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination).

Uses intermediate understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values.

Provides select account service for member’s and nonmember’s including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems.

Minimum Qualifications:
High School Diploma or General Equivalency Diploma.

1 year of insurance sales and service experience and/or experience working in a high value, commercial insurance agency or broker setting.

Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.

Preferred Qualifications:
Current USAA Agency experience.

2+ years of Commercial Lines Insurance sales and service experience.

P&C General Lines License.

Direct to consumer experience.

Work From Home Requirements:
Broadband internet bandwidth must have minimum consistent speeds of 25 Mbps download and 5 Mbps upload.

This is not a mobile position and will require a desktop computer set up (USAA provided) and hard-wired connection via an Ethernet cable directly into your router (no Wi-Fi).

Wireless and Satellite coverage is currently not approved.

Able to provide workspace at home that is safe, suitable for work, and a distraction free environment from background noises that may distract USAA member customers.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:
USAA has a method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position and is between $43,680.00 – $69,600.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.