Us Technology International Private Limited Hiring for Customer Service Representative at United States Full Time

Customer Service Associate

Associate III – BPM

Who we are:

Advantasure is a growing company and a member of the UST HealthProof family, Advantasure champions innovative solutions with an eye on the future—providing health plans with the flexibility to adapt to a changing regulatory environment and evolving business needs. Leveraging the industry’s leading experts in government-sponsored health plans, Advantasure offers solutions for administrative cost management, quality patient outcomes and experiences, enrollment growth, risk adjustment, and quality and provider engagement initiatives.

We achieve this mission together through teamwork, communication, collaboration, and focus. Our employees are our greatest assets, and we invite you to apply to be a part of our journey toward making a difference in healthcare in the United States.

You Are:

ing to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to the UST customers via inbound Call Center Operations. Associate will mentor new call center agents as well as support the improvement of peers. The service center will be open from 8 am-8 pm PST USA and will occur related schedules.

The Opportunity:

• Receive and respond to inbound phone calls for customer assistance
• Be a peer mentor
• Take escalated calls and issues as experience dictates
• Respond to outbound phone call requests
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data to customers within a required time frame
• Act as liaison between the claims department and providers
• Research customer claims in the primary payor systems
• Ensure the highest level of customer service on every call
• Perform other duties as assigned or necessary

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

• High school degree required
• Knowledge of physician practice and hospital coding, billing, and medical terminology
• 3+ years experience in Healthcare Call Center operations, including Medicare / Medicare Advantage
• Maintain a full comprehensive understanding of the covered plan benefits
• Excellent verbal and written communication skills
• Attention to detail and problem-solving skills
• Basic understanding of MS Office applications, especially Word and Excel

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. As required by local law, UST provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.

Role Location: Remote

Compensation Range: $39,520-$43,680

Our full-time, regular associates are eligible for 401K matching, and vacation accrual and are covered from day 1 for paid sick time, healthcare, dental, vision, life, and disability insurance benefits. Depending on the role, some associates may also be eligible for stock options.

What we believe:

We’re proud to embrace the same values that have shaped UST and its subsidiaries since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it’s those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and place people at the center of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.