US Department of Commerce Hiring for Customer Service Representative at Alexandria, VA Full Time

Summary

Are you up for an exciting challenge of working as a Customer Service Representative? If so this job is for you? This position can jumpstart your career by learning about an agency that celebrates, supports and thrives on building intellectual property and experience and what it’s like to work at the United States and Patent Trademark Office (USPTO) in the Office of Patent Stakeholder Experience, Stakeholder Support Division.

Requirements

Qualifications

You must meet the United States Office of Personnel Management’s (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at General Schedule Qualification Standards (opm.gov) Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-06. Specialized experience for this position includes: Providing customer service to internal and external stakeholders (via email, phone, etc.); conducting research on policy and procedures in order to respond to status inquiries and update internal databases and systems. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Come work for the Patent and Trademark Office, we have been ranked as one of the best places to work in the federal government! The U.S. Patent and Trademark Office (USPTO) has been serving the economic interests of America for more than 200 years. We are responsible for granting US intellectual property rights for patents and trademarks. The USPTO is headquartered in Alexandria, Virginia, and has over 12,000 employees. For more information about the USPTO, please visit the USPTO Jobs Website.