Urban Impact Recycling Hiring for Call Centre Representative at Remote Full Time

We’re hiring a full time Customer (Call Centre) Service Representative to join our busy team. You will work remotely from home.

The successful candidate will be enthusiastic and passionate about answering the phone and providing excellent customer service.

Job Title::Customer Service (Call Centre Representative)

Date Posted: April 12, 2022

Location: Remote

Job Type: Full-time

Shift Schedule:
Monday – Friday: 8am to 4 pm

Rate: $23- $25 per hour

Job Requirements and Qualifications

A minimum of three years of Customer service experience in a busy call centre environment providing excellent in-person information to customers.

Experience working in transportation and logistics is an asset.

Have a strong mechanical aptitude and the ability to handle multiple tasks.

Goal oriented team player, and a self-starter who is highly motivated to succeed.

Great attitude and relentless dedication to success.

Must be able to build rapport, develop and maintain relationships with customers

Able to work independently

Clearly understands the practices and procedures of the department and job responsibilities

Top notch written and oral communication skills with a high attention to detail

Analytical thinker with a keen attention to detail.

Must maintain composure and positivity in challenging situations

Must be well spoken and confident in knowledge

Self-motivated and willing to learn

Interest in and appreciation for recycling.

Ability to learn how recycling and shredding services work and translate technical jargon for customers.

Decision-making skills and ability to troubleshoot issues with customers

Experience/training in word processing, and standard computer applications (MS Office – Word, Excel, Outlook, Internet, standard computer applications and company databases)

Ability to deal with others effectively with a proven track record of delivering excellent customer service, problem solving and ability to work collaboratively with other team members

Ability to demonstrate resolution of issues and continuous improvement in customer service.

Must be well spoken and confident.

You must progress and grow with the company to ensure knowledge is up to date and accurate.

Main Job Duties

Our Customer Service (Call Centre) Representatives are the pulse of Urban Impact. They are the first point of contact for our clients and the public.

Here are some of the duties:
Answers the Customer Service lines in a professional, courteous, and knowledgeable manner.

Responds to incoming requests for assigned services via phone and email.

Engages with customers via telephone and email to analyze their needs.

Maintains a high level of professionalism with customers and work to establish a positive rapport with each caller

Answers questions and direct calls to the appropriate person of contact

Identifies operational problems and promptly notifies Operations.

Identifies and escalates priority issues

Follows up on customer calls where necessar

Establishes good rapport with customers and strives to develop a connection and take personal interest in regular customers.

Creates work orders and service change forms in a timely fashion.

Interacts with several departments within the company to ensure constructive customer experience and provide exceptional knowledge to customers

Possesses patience and listening skills to fully comprehend the customers concerns

Maintains composure and positivity in challenging situations.

Competitive Benefits

We offer a superior compensation package including

Competitive wages

Profit Sharing

RRSP matching

Enhanced Health Benefits plan including

Medical and Dental coverage

A Health Savings Account

New Health Savings Account,

Incentives to staying healthy

Please note to be considered you must include a resume and cover letter explaining why you believe this is the right role for you.

We thank all candidates who are interested in applying for the position, kindly note, only shortlisted candidates will be contacted

About Urban Impact

Urban Impact is a dynamic workplace with a culture that values and promotes learning opportunities. We promote within and have a referral bonus program.

We are a close-knit group, all motivated to work diligently to meet the high expectations of our customers. We strive to make the company a rewarding place to work, where employees feel that they are doing meaningful work and their contributions make a difference.

We offer an exciting, motivating and challenging team environment to fully develop your individual potential. To support continuing growth, we are looking for people with ideas, people who make a difference and are focused on being the best.

We would like to thank you for your interest in Urban Impact. Please note that only the short-listed candidates will be contacted.

Offers of employment are dependent upon the satisfactory results arising from the required security screening for this position:

Review of the National Safety code Driver’s Abstract (N Print)

Reference Verification

Criminal Records background check