UPLevel Hiring for Customer Care Representative – Wellness Space at Stratford, ON Full Time

Start Date: ASAP

Primary Location: Remote Position

Who We Are:
UPLevel is a group of companies that provide outsourced customer care across North America to large and small clients alike. We connect people with solutions. We build relationships with clients and their customers over the phone and via email, chat and text and we are a proud and protective extension of our clients’ teams. We serve the financial, legal, insurance, construction and education sectors to name a few, and our pledge is to promote and protect our client’s brand and make them look good – no, scratch that – share their greatness with the world. One conversation at a time.

We’ve been nominated for Canada’s Most Admired Corporate Cultures, shortlisted for Canada’s Top 100 Employers, in business for more than 50 years and Employee Experience is a very special focus for us. Our average staff tenure at our head office is 8.9 years and we truly care for and appreciate our work family. Come See!

Who Are We Looking For?

A warm, enthusiastic, detail oriented data entry specialist –This is a job with a purpose! Be a part of a team that is helping to save lives! You have strong attention to detail, excellent typing skills and are passionate about working with purpose. Ideally you’ve used the Google suite of products (GSuite) and are comfortable working with minimal supervision while being dedicated to proficiency.

At UPLevel, our primary goal is to augment our clients’ brand and reputation by truly connecting with their customers and helping them to find solutions. Our Contact Center Solutions group forms the backbone of our business processes by supporting our clients with the day-to-day support they require using precision, agility, and vigorous work ethic. We are looking for an addition to our work family who will support our amazing team while upholding our core and care values to the fullest.

What Are The Details Of This Position?

UPLevel is looking for a team-oriented support mastermind to fill the position of Customer Care Representative. This team member will be responsible for data entry working within the health and wellness industry. Connecting great people to exceptional opportunities. It will be fast-paced, meaningful, and fun.

The best team members are genuinely excited to help. We focus on infusing every interaction with warmth, patience, excitement and compassion, protecting UPLevel and our clients’ brand and reputation while coordinating and supporting the team. Administrative support duties are a critical function of this role as well and the successful candidate will be ready to dive in and perform administrative tasks with diligence, accuracy and excellence.

The successful candidate will thrive in our dynamic, fast-paced environment and will be aligned with our core values: Deliver Excellence & Extraordinary Value; Serve with Joy, Passion & Compassion; Embody Trust & Integrity; Drive Innovative & Targeted Growth; Thrive to Our Fullest Potential & Purpose; and Execute with Vision & Precision.

Reporting to the Senior Manager of People Experience, the Customer Care Representative will work closely with the team to drive solutions and deliver excellence while upholding UPLevel’s brand and culture.

Major Responsibilities

Develop and maintain good business relationships with our client(s) and customers

Entering data from source documents within appropriate time limits

Reviewing data for errors, correcting and checking output before submission ensuring 100% accuracy

Comply with data integrity and security policies

Verify accuracy and sort information according to priorities to prepare source data for entry

Act as a learning consultant and trusted advisor to the business

Look for ways to constantly improve our solutions and relationships

Experience & Skills Required

Proven data entry work experience, as a Data Entry Operator or Office Clerk

Familiarity with administrative duties

Excellent knowledge of correct spelling, grammar and punctuation

Typing speed and accuracy

Knowledge of healthcare and wellness industry a bonus

Confidentiality

Experience using Google Suite (Gsuite)

Work Hours

We offer flexibility with a variety of shifts (no overnights)

What You Can Expect from UPLevel

People-first culture

Orientation and training to set you up for success;

Ongoing coaching and support;

Health and wellness benefits;

Generous paid time off;

Professional development and growth opportunities.