Upgrade Hiring for Manager, Account Servicing Full Time

About the Role:

We are seeking a Manager of Account Servicing to help lead and develop the company’s servicing agents on the Account Servicing teams. We are growing our business and continuing to seek individuals to help manage the servicing processes, procedures, and strategy. The ideal candidate must be a very hands-on manager and extremely detail-oriented.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What You’ll Do:

• Manage, develop and coach teams of supervisors and agents on the Account Servicing team
• Deliver a best-in-class customer experience
• Focus on department engagement and development
• Analyze activity to continually improve process and performance
• Partner closely with internal teams to create open communication, monitor and provide loan performance feedback to credit department leadership
• Continuously assessing and evaluating servicing systems, technologies, and procedural requirements for the account servicing areas
• Makes recommendations to improve/increase operational efficiency, workflow, processes and procedures, and implements the same
• Provide regular performance ing to senior management
• Maintain department policy and procedures and establish new policy & procedures as business needs warrant
• Maintain up-to-date expertise and knowledge of servicing laws, rules, regulations, and developments
• Provides a supportive role to resolve compliance issues; recommends changes to processes to meet requirements.

What We Look For:

• 5+ years management experience for a consumer credit card or unsecured loan portfolio
• Minimum 3 years of experience in account servicing/ account management operations
• Minimum 3 years in a supervisory capacity, preferably in a lending/banking or financial services environment
• BA/BS or higher in related field required
• Ability to solve problems, make decisions, and deal with complex and sensitive issues
• Ability to manage multiple projects and thrive in a dynamic and fast-paced environment
• High-energy, positive team player that works well with others
• Proven track record as a leader of high performing teams
• Excellent process and project management skills with strong attention to detail
• Excellent verbal and written communication skills; ability to work effectively with a wide range of people
• Excellent knowledge of FDCPA/FCRA rules and standards
• Proficient with G Suite, Excel, Word, and PowerPoint

Notice to California-based Candidates for Employment. This California Candidate Privacy Notice is intended to provide information about how Upgrade collects and uses personal information to California consumers who apply for employment with Upgrade If you are employed by Upgrade, refer to the Employee Handbook for additional information. For any questions about this notice, please contact ccpa@upgrade.com.

Personal Information Upgrade Collects:

Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin. Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information, other information obtained through background checks, including employment, credit, and criminal history. Education Information. Any other information you provide as a part of recruitment, job application, or interview process.

Purposes for Collecting Personal Information:

To consider qualifications, skills, and interest for employment. To communicate with you during the recruitment and interview process. To conduct background checks and verify your information if you are offered employment. To provide compensation, including payroll, and administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company ing obligations.