Up Learn Hiring for Freelance Tutor Job at Remote Full Time

Come and reinvent education.
Our schools are broken. Teachers sacrifice real education for exam preparation, while students are left overworked and disappointed with their results.
At Up Learn we use AI and cognitive science to ensure every student can achieve an A*/A, regardless of their background. We’re on a mission to help every student fulfil their potential.
Over 70,000 students have now signed up to Up Learn to take control of their learning. We’ve now raised over two and a half million pounds to create our next wave of A Level and GCSE courses, expanding our reach to 2 million new students every year.
Our tutors play an irreplaceable role within our Customer Experience team, supporting our students to achieve everything they’re looking to get out of our course and platform, whether it’s chasing that A* grade or moving from a D to a B. As a small team that will be growing at a very fast pace in the next couple of years, we’re at a very exciting stage of this journey and are looking for exceptionally capable, highly driven and naturally empathetic individuals to join us. Our tutors act as role models to our students, motivating and inspiring them, as well as delivering a world-class experience that has a life-changing impact on their educational achievements, as well as their lives.
If you’re up for the challenge, come and join us on this adventure!

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Responsibilities*

• Answer subject-specific student questions via email or chat, related to the Up Learn course content or other external sources
• Help customers receive value from Up Learn as quickly as possible by improving their initial experience
• Effectively get to the root of the knowledge gap by asking the right questions and engaging with the student
• Exhibit empathy and understanding whilst providing patient and concise guidance on where and how the student can improve
• Support the student with additional subject-specific hints and tips on general learning
• Deliver an exceptional customer experience, ensuring that every student who has a conversation with us leaves with a ‘wow’ feeling
• Reassure, motivate, build confidence and independence
• Work with internal teams to resolve non-tutoring enquiries and issues

• Inspire customers to become ambassadors and evangelists for Up Learn

Requirements

• A solid academic track record in at least two or three Up Learn subjects: Economics, Maths, Physics, Chemistry, Biology, Psychology
• Outstanding communication skills, written and spoken. You enjoy communicating with people through any medium (phone/text/email)
• You constantly put yourselves in other people’s shoes (figuratively) to understand how they feel and think, and interact with them in the best possible way.
• Strong empathy for others, particularly students
• Meticulous attention to detail
• Passion for education and a hunger to learn how you can deliver the best possible customer experience
• Thrive in a culture of feedback – actively giving and readily receiving it
• You care about our mission of pushing the frontiers of effective education, and having a tangible impact on thousands of young people

Job Type: Contract