University of York Hiring for Deputy Head of Student Administration x2 Job at United Kingdom Full Time

Department

Student and Academic Services supports the University’s ambition of offering an outstanding and valuable experience to our students. We support our academic colleagues in achieving excellence in their research, learning and teaching and the student experience. Our staff are committed to providing a high quality student-centred service that will enhance student life, retention, success and progression, and will be recognised as exemplary.

Student and Academic Services comprises the following departments:

• Student Administration and Academic Affairs
• Student Careers and Systems
• Library, Archives and Learning Services
• Student Life and Wellbeing
• Online Partnerships
• Directorate Administration Team

Role

This is an exciting time to join Student Administration and Academic Affairs as one of the key operational leads for the department. Student Administration is recruiting two Operational Leads (Student Progress and Case Management & PGR Administration) to lead the highly respected teams that are critical in ensuring our students have a seamless student experience.

Working proactively in identifying opportunities for service and process improvements, you will play a significant role in supporting the department’s work to ensure continuous improvement. You will ensure that essential processes and systems that underpin the student journey are delivered effectively, ensuring that we are compliant with regulatory obligations.

Across the University there is an extensive programme of projects that requires support and expertise within your area of expertise. You will be expected to manage the complexity of contributing to these projects, whilst ensuring the normal cycle of business activity continues. Expertise will need to be drawn from within the different teams, so the effective distribution of work and modelling will be required.

Skills, Experience & Qualification needed

• You are expected to be educated to degree level or above
• You will need to demonstrate excellent communications skills, both oral and written and interpersonal skills
• You will have proven project management skills, with substantial experience of operational planning, and service delivery
• You will be able to collaborate, delegate and reconcile conflicting priorities, to maintain oversight of delivery so that tasks and collaborative projects are completed on time
• You will have the ability to assimilate information on a wide range of complex subjects, make decisions and develop proposals/strategies based on this information

Interview date: 19 August 2022

For informal enquiries: please email Tom Banham, Director of Student Administration and Academic Affairs at tom.banham@york.ac.uk

The University strives to be diverse and inclusive – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork