University of Oregon Hiring for Program Coordinator at Eugene, OR Full Time

Department: College of Arts & Sciences Business Office

Classification: Program Technician 2

Appointment Type and Duration: Regular, Ongoing

Salary: $26.00 to $39.88 per hour

FTE: 1.0

Review of Applications Begins

Position closes September 8, 2022

Special Instructions to Applicants

Please submit:
1. A current resume that includes dates of employment (month and year);

2. A cover letter that describes your interest and relevant skills and experience;

2. Names and contact information for three professional references. (We will notify you before we contact your references.)

Department Summary

The College of Arts and Sciences (CAS) is the hub of learning, research, and academic excellence at the University of Oregon. With nearly 50 departments and programs representing the natural sciences, social sciences, and humanities, the high quality of our programs is the main reason why the University of Oregon is one of only 66 top universities in the prestigious Association of American Universities. Our faculty and advisors work directly with students to help them think analytically, question critically, and communicate clearly about how to find solutions to real-world issues in the world we live in. Our staff and managers play critical and dynamic roles in supporting and advancing the academic mission of the University and of CAS.

The CAS Business Office (CBO), a shared service office, provides services in the areas of budget and finance, accounting and purchasing, grants, and human resources, to departments within the College of Arts and Science.

The mission of the shared services group is to provide consistency through centralized services, offering our expertise in processing a wide variety of financial and human resources transactions and functions including acting as a liaison to the Business Affairs Office, Purchasing and Contracting Services, University Human Resources, and Payroll Administration. We are committed to providing superior customer service and creating partnerships with our customers to ensure their needs are fulfilled to the highest standard.

Position Summary

The Program Coordinator reports directly to the Senior Director, CBO, and provides functional direction for all CBO units, focusing on two core areas: development and implementation of CBO systems and tools, and program representation.

In collaboration with the Senior Director and CBO partners, the Program Coordinator will develop and implement systems and tools used by the shared services teams in the CBO and throughout CAS. This position will be responsible for creating a strategic implementation plan and will oversee the overall monitoring of systems and tools by conducting thorough evaluations of program operations and providing comprehensive recommendations to CBO leadership to advance the CBO, its programs, and services. As part of program monitoring and evaluation, the Program Coordinator will be responsible for CBO metrics to evaluate services across the HR, Finance, Grants, and Stewardship teams and will oversee all internal audits. This position will work in unison with the CBO leadership in advising on operational structure, communications, systems, and processes to ensure uniformity and consistency.

As a primary program representative for the CBO, the Program Coordinator will serve as the primary contact for all incoming service inquiries. This position will regularly communicate with business partners and external constituents to explain and interpret University policies and processes and to identify and resolve challenges that arise. Under the strategic direction of the Senior Director, this position will be responsible for making decisions involving program policy application, requestor eligibility, and disseminating information for a diverse customer base, each having complex and technical requirements unique to their area. The Program Coordinator will evaluate requests that are outside of CBO’s standard operating procedures and will provide recommendations for the best path forward, collaborating with University partners and CBO leadership as needed.

The knowledge required and impact of these decisions are sophisticated and include those related to critical business operations, and require effective analysis, problem-solving, and interpretation against a variety of program regulations, including internal policies, university policies, specific unit policies, and more.

Minimum Requirements

• Two years of experience with responsibility for program or project monitoring and coordination. The experience must have included program evaluation responsibility.

Professional Competencies

• Ability to work effectively in a diverse team environment and create effective relationships for problem-solving and positive interactions.
• Superior customer service skills.
• Strong organizational and time-management skills, including the ability to meet independent and team deadlines.
• Excellent interpersonal and communication skills.
• Ability to author technical material or develop findings and recommendations reporting.
• Ability to learn, understand, and interpret policies and procedures in a complex environment with multiple layers of authority and approvals.
• Demonstrated ability to promote a workplace culture of mutual respect, collegiality, and collaboration for all members and affiliates of the institution.

Preferred Qualifications

• At least three years of experience working in a business services center, including experience serving in a diagnostic or triage role managing multiple incoming requests from numerous areas with varying levels of complexity.
• Experience with setting up and administering a portal system or outward-facing management system (i.e. ticketing system, task management, other SaaS platforms).
• Experience with human resources, information technology, and/or procurement services.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

University of Oregon students and employees are required to be fully vaccinated against COVID-19. For additional information see: https://coronavirus.uoregon.edu/vaccine.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at [email protected] or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.

Advertised: Aug 25, 2022 Pacific Daylight Time

Applications close: Sep 8, 2022 Pacific Daylight Time