Education Service Functional Manager (Student Support)

Are you committed to continuous improvement with the ability to work in partnership with stakeholders to deliver an exceptional student experience? Can you lead and influence, effectively planning and directing resources to meet key priorities and challenges?

Working as part of the University Student Education Service you will be responsible for the effective delivery of the Student Support function within your Faculty. You will work in close partnership with the School Education Service Managers, other Functional leads, Academic Leads and the Faculty Education Service Manager to lead, shape, develop and manage the Student Support function. You will require strong leadership skills to be able to drive change and take forward the Faculty and University vision for the Student Support function to support an excellent student experience. You will work in partnership with the School Education Service Managers to ensure student education processes and practices within the Faculty are managed effectively, delivered consistently and to agreed quality standards. You will support continuous process improvement for both the Faculty and the University’s student education practices and processes.

Reporting to the Faculty Education Service Manager, with responsibility to the University’s Student Support Functional Lead, you will work collaboratively with other members of the Student Education Management Team as led by the Faculty Education Service Manager and as part of the University Student Support Functional Management Team to ensure staff resources are managed and to set key priorities.

In this client-focused role you will contribute to Faculty level plans and University Student Support functional projects within Student Education, working collaboratively with colleagues across the University, facilitating good communication, building positive working relationships and delivering results. You will represent the Faculty Functional team at institutional level. Setting key priorities, managing and harmonising processes across the Student Support function, you will share good practice and encourage knowledge exchange.

To explore the post further or for any queries you may have, please contact:

Cathryn Reardon, Faculty Education Service Manager

Email: c.reardon@leeds.ac.uk