University of Idaho Hiring for Technology Solutions Partner I or II at Idaho, United States Full Time

University of Idaho

Technology Solutions Partner I or II

Location: Moscow

Division/College: Technology

Employee Category: Classified

Pay Range: Depends on Experience See Below

FTE: 1

Full/Part Time: Full Time

Position Summary:
The Technology Solutions Partner I (TSP I),
individually and as part of a team of TSPs, serves as the primary
ITS liaison, technology service representative, and technical
advisor for departments and colleges across UI campus(es). The
primary focus of this position is to provide customer support to
the University Community. Duties include using excellent customer
service skills to fulfil requests and resolve issues in person, by
phone or by email, and assist customers with technical questions or
direct the customer to the appropriate ITS group or service.

The Technology Solutions Partner II (TSP
II),individually and as part of a team of TSPs, serves as
the primary ITS liaison, technology service representative, and
technical advisor for departments and colleges across UI
campus(es). The primary focus of this position is to provide
customer support to the University Community. Duties include using
excellent customer service skills to fulfil requests and resolve
issues in person, by phone or by email, and assist customers with
technical questions or direct the customer to the appropriate ITS
group or service. Collaborate with customers to find technology
solutions that meet customer needs and follow University policies
and standards.

Salary Range, depending on education and experience:

• Technology Solutions Partner I – $20.00 to $28.13 per
  hour
• Technology Solutions Partner II – $23.53 to $29.40 per
  hour

  Minimum Qualifications:
  TSP I and II

• High School diploma or equivalent.

TSP I

• Minimum one year of experience working in a customer service
  oriented role (any industry).
• One or more of the following:
  • Obtained technology certification(s)
  • 6 or more credits of college-level technology-related
    coursework
  • Work in a technology support role (Can be the same employment
    as 1-year experience)

TSP II

• Minimum of 4 years of experience in an information technology
  role, specifically providing direct customer technical
  support.

Preferred Qualifications:
TSP I and II

• Associate’s degree or higher in an information technology
  field.
• CompTIA A+ certification
• MTA: Windows Operating System Fundamentals certification or
  equivalent.
• Strong customer service orientation with the commitment and
  drive to provide “first class customer service and support.”
• Excellent organization and attention to detail.
• Excellent verbal and written communications and the ability to
  communicate to a variety of audiences.
• Excellent critical thinking and problem-solving skills.
• Basic understanding of enterprise network infrastructure and
  connectivity.
• Experience in Higher Education.
• Possess a valid driver’s license and able to successfully pass
  a driver’s record check.

TSP II

• Bachelor’s degree in an information technology field.
• Apple Certified Support Professional (ACSP) certification.
• Experience working within a complex network infrastructure and
  VoIP equipment, operation and application.
• Experience managing endpoints utilizing tools such as SCCM,
  Active Directory, Azure tools and Jamf.

Physical Requirements & Working Conditions:

• Ability to lift, carry, and/or otherwise move information
  technology equipment weighing up to 50 pounds indoors and
  outdoors.
• Ability to traverse between buildings, floors within buildings,
  ladders, and crawl or maneuver in tight places.

Required Licensures, Certifications or other
Must complete within 6 months of start date required University
training and have basic understanding and usage of University
technology tools such as work management system, endpoint
management, account creation, and networking.

Posting Number: SP003627P

Posting Date: 10/06/2022

Closing Date:

Open Until Filled: Yes

Special Instructions:
Open until filled by qualified candidate. Applications received on
or before October 20, 2022 will receive first consideration.
Applicants, in your
letter of qualification, please outline how you meet all the
required qualifications and any applicable preferred
qualifications.

Background Check: Applicants who are selected as final
possible candidates must be able to pass a criminal background
check.

To apply, please visit: jobs.uidaho.edu

EEO Statement
University of Idaho is an Equal Opportunity/Affirmative
Action/Veterans/Disability Employer.

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